Manager, Benefits & Wellbeing

JOB SUMMARY:

The Benefits & Wellbeing Manager is a part of the Benefits & Wellbeing team at IPG Health and reports to

the Director, Benefits & Wellbeing. The Benefits & Wellbeing Manager will help oversee daily operations of

the Benefits & Wellbeing team while managing multiple programs across the agency. An integral part of

this position is ensuring that escalated employee benefits or leaves concerns are resolved in a timely

manner. The Benefits & Wellbeing Manager also works closely with the Director to ensure that the

company’s benefit programs are communicated effectively and meet the needs of the employees.

ESSENTIAL FUNCTIONS:

Management of Benefits & Wellbeing Programs and Team: Responsible for overseeing Benefits and Leave of

Absence administration for the company, as well as handle the daily operations of the Benefits team. Manage

Leaves of Absence as needed.

Conflict Resolution: Escalate and resolve employee issues and concerns in a timely manner.

Benefits Analysis and Research: Analyze data and conduct research to assess the effectiveness and

competitiveness of existing benefits & wellbeing programs.

Employee Support and Conflict Resolution: Act as a resource for employees, addressing and resolving benefit

related questions, concerns or issues. Escalate benefits or leave of absence conflicts or issues as needed.

Legal & Compliance: Stay up to date with relevant employment laws and other regulations related to benefit and LOA administration. Ensure compliance with legal regulations and conduct all legal filings as necessary.

JOB DUTIES / RESPONSIBILITIES:

• Oversee daily operations of the Benefits & Wellbeing team; offer support and assistance to team

members when needed.

• Collaborate with the team to develop and implement strategies for enhancing employee benefits

and wellbeing programs.

• Serve as the primary point of contact for Workers' Compensation claims, ensuring accurate handling

of claims.

• Plan and coordinate the annual Open Enrollment process, including communication strategies and

timeline.

• Develop comprehensive communication materials to educate employees about available benefits.
• Organize and host monthly Benefit Office Hour sessions where employees can seek assistance and

ask questions on benefit-related matters.

• Manage the company's tuition reimbursement program while following established guidelines and

policies.

• Manage full cycle Leaves of Absence as needed; handle escalated or complex Leave of Absence (LOA)

claims, providing guidance and support where needed.

• Continuously research and monitor industry trends, regulations, and best practices related to

employee benefits & wellbeing.

• Proactively identify opportunities to improve the company's Benefits & Wellbeing offerings based on

new trends and employee needs.

• Take on a mentorship role for the junior level employees with the Benefits & Wellbeing department,

providing guidance and support in their career growth while delegating tasks.

EDUCATION:

DEGREE/DIPLOMA AREA OF STUDY REQUIRED/PREFERRED

Bachelor’s Degree Related Field Required

LICENSES & CERTIFICATIONS:

EXPERIENCE:

MINIMUM EXPERIENCE AREA OF EXPERTISE REQUIRED/PREFERRED

5+ years Benefits Required

KNOWLEDGE & SKILLS:

• Advanced knowledge of Word, Excel, Outlook, and PowerPoint
• Strong knowledge of benefit and federal/ state leave laws
• Extensive knowledge of Policy and Procedures impacting benefit offerings and Leave of Absences
• Management experience preferred
• Exceptional communication and interpersonal skills
• Strong organizational skills
• Excellent customer service skills
• Ability to work independently and as a team
• Strong conflict resolution skills; identify and resolve issues quickly and effectively

Salary: $116,000 to $138,000 annually.

• The salary range for this position is noted within this job posting. Where an employee or prospective the employee is paid within this range will depend on, among other factors, actual ranges for current/former
• employees in the subject position; market considerations; budgetary considerations; tenure and standing
• with the company (applicable to current employees); as well as the employee’s/applicant’s background,
pertinent experience, and qualifications.

JOB DUTIES / RESPONSIBILITIES:

• Oversee daily operations of the Benefits & Wellbeing team; offer support and assistance to team

members when needed.

• Collaborate with the team to develop and implement strategies for enhancing employee benefits

and wellbeing programs.

• Serve as the primary point of contact for Workers' Compensation claims, ensuring accurate handling

of claims.

• Plan and coordinate the annual Open Enrollment process, including communication strategies and

timeline.

• Develop comprehensive communication materials to educate employees about available benefits.
• Organize and host monthly Benefit Office Hour sessions where employees can seek assistance and

ask questions on benefit-related matters.

• Manage the company's tuition reimbursement program while following established guidelines and

policies.

• Manage full cycle Leaves of Absence as needed; handle escalated or complex Leave of Absence (LOA)

claims, providing guidance and support where needed.

• Continuously research and monitor industry trends, regulations, and best practices related to

employee benefits & wellbeing.

• Proactively identify opportunities to improve the company's Benefits & Wellbeing offerings based on

new trends and employee needs.

• Take on a mentorship role for the junior level employees with the Benefits & Wellbeing department,

providing guidance and support in their career growth while delegating tasks.

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