Manager - Collections

We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider – the connector between the two through our messaging, voice and video solutions. By year end Sinch will be more than 5000 employees in more than 50 countries with one of our engineering hubs at Noida location.
Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Collections talent at its Chennai (India) location.
If you are interested in taking on new challenges, and passionate about collections then this is the role for you.

Key Role & Responsibilities:

• Ensuring timely submission of invoices and tracking the movement as per customer payment process.
• Coordination with internal teams like revenue, sales, engineering for respective issues.
• Regular one-to-one meeting with customers and developing PR skills with customer.
• Adhering to payment collection goals and DSO targets
• Applying collection policies and procedures to avoid excessive outstanding credit.
• Focus on Maintaining Good Client relationship.
• Timely escalations on overdue accounts.
• Following deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.

Requirements:
Qualifying Criteria:

• Bachelor’s degree in finance, accounting, or a related field.
• 5-8 years’ experience of Field collections .
• Should be well versed with South Region/ Local languages and is open for travel.
• Experience with accounting software such as Tally and General Ledger and advanced knowledge of MS Excel.
• Good verbal and written communication skills.
• Ability to work on strict deadlines.
• This is a work from office role. Location: Jawaharlal Nehru Salai, Ekkattuthangal, Chennai

Benefits:

• Private Health Insurance
• Paid Time Off
• Training & Development