At Guardian, we live our Purpose every day! As champions of wellbeing for ourselves, our communities, and consumers, we focus as a team to turn what's possible into a reality. We build experiences for you to grow and enrich your career and future as an Individual Disability Claims Manager. We believe in your aspirations for purpose, leadership, and achievement in your professional and personal lives.
In the role of Individual Disability Claims Manager, you will manage and grow IDI Claims specialists, with a focus on developing their intuition for business, persuasive writing, and investigative skills to resolve complex claim and policy matters. If you are ready to bring your leadership experience, business acumen and innovative thinking, and represent Guardian with outstanding customer service, we will bring the support and resources to take your career to the next level. This is an opportunity to make an impact on the lives of our clients when they need it most, we are their Guardian!
You are:
Manager of a team of Claims Specialists. You will develop their claims handling capabilities by enabling their critical thinking skills to assess rich policy features and nuanced fact patterns. You are skilled at ensuring timely and accurate decisions and best-in-class. You are passionate about growing your career and confident sharing ideas to continually improve both yourself and move the organization into the future.
In the role, you will:
Be a leader
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Lead by example.
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Continuously focus on self-development and embrace feedback and change.
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Provide actionable feedback that promotes future learning and success.
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Work across business lines including both internal and external stakeholders.
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Innovate and collaborate, challenging the status quo.
Be a decision maker
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Ability to solve complex problems, while making timely, thoughtful decisions to resolve client issues.
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Critical thinking skills are needed to analyze contractual terms, as well as medical, financial, vocational, and other issues.
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Ensure timely and accurate communications that represent Guardian’s values.
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Provide accurate claims decisions in a time sensitive and fast-paced environment, while adhering to regulatory guidelines.
You have
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7+ years disability insurance claim handling experience (Individual Disability Claims - preferred).
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2+ years people leadership and management.
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A college or university degree, or high school diploma with strong disability claims management experience.
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Extensive working knowledge of disability coverages, as well as advanced financial, medical, occupational, and investigative skills associated with the management of individual disability claims.
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Strong problem solving and decision-making skills including company representation in matters involving dispute.
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The ability to anticipate internal and/or external business challenges.
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Experience providing best in class customer service, to include in-person customer engagement.
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Demonstrated experience prioritizing competing deadlines.
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Completion of Justice, Equity, Diversity, and Inclusion (JEDI) certification will be required.
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Strong problem solving and decision-making skills and ability to manage appropriate resources.
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Solid understanding of Microsoft Office products, including Word, Excel, and Outlook.
Location
The primary office location for this position is Bethlehem, PA with occasional travel to meet business needs.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Salary Range
$68,890.00 - $113,170.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Justice, Equity, Diversity & Inclusion (J.E.D.I.)
Employee Resource Groups that advocate for inclusion and diversity
J.E.D.I. certification and training programs
Matching gifts/volunteering
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com
.