Job details

Manager, Investor Relations Operations

TITLE: Investor Relations Operations Manager

DEPARTMENT: Bain Capital Investor Relations

LOCATION: Boston, MA

BAIN CAPITAL OVERVIEW

Bain Capital, LP is one of the world’s leading private multi-asset alternative investment firms with approximately $175 billion of assets under management that creates lasting impact for our investors, teams, businesses, and communities in which we live. Since our founding in 1984, we’ve applied our insight and experience to organically expand into several asset classes including private equity, public equity, fixed income, credit, venture capital and real estate across multiple sectors, industries and geographies. We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus. With offices on four continents, our global team aligns our interests with those of our investors for lasting impact.

KEY RESPONSIBILITIES:

Support Investor Relations Operations activity
Manage Transfer of Partnership Interest process cross platform
Organize and lead the day-to-day tasks of the team.
Create and establish formal processes and procedures to enhance and provide best-in-class servicing to investors.
Manage high-level projects with key internal stakeholders in a knowledgeable and clear way.
Proactively provide transparency to internal and external stakeholders
Maintain investor account information on the Bain Capital Investor portal and CRM database.
Prepare and deliver routine investor communications such as client reporting, cash distributions, capital calls and K-1 delivery.
Respond to daily investor inquiries related to capital account statements, cash distributions, capital calls, tax issues, and contact/wire instruction updates.
Ensure clients receive the highest level of service in response to any query or interaction.
Review onboarding of new subscriptions to funds and enter client information into CRM database.
Liaise with internal stakeholders including Investor Relations, Compliance, Legal, Tax, Finance, Operations and external Investors, Administrators, Auditors

GENERAL QUALIFICATIONS:

Bachelor’s degree with minimum of 7 yrs. of experience in Client Services for the Financial Services/ Sector or Alternative Investments Industry
Detailed oriented, analytical skills, strong interpersonal skills, and rigorous work ethic are prerequisites.
Previous management experience
Strong client service orientation
Excellent written and verbal communication skills
Creative problem solvers who can prioritize multiple tasks, shift priorities with changing demands and meet deliverables in a deadline-oriented environment.
Strong interpersonal skills and ability to interact with investors as well as cultivate relationships with personnel across the firm.
Self- starter with strong project management and follow through skills.
Capacity to discretely handle highly confidential and sensitive information.
Proficiency with Excel, Word and MS Office
Experience in Salesforce preferred.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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By Bain Capital

Bain Capital is one of the world's leading private investment firms based in Boston, Massachusetts. We specialize in private equity, venture capital, credit, public equity, impact investing, life sciences, crypto, tech opportunities and more.

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