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Manager, Major Case Team - job 2 of 3

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Major Case Team is currently seeking a Manager to join our growing team. This is a Full time/Exempt role.

POSITION OVERVIEW:

Responsible for development and oversight of team of senior liability claim professionals handling the companies most complex liability claims. Successful candidate will build a highly engaged team to achieve the key business strategies of the organization through effective complex liability claims handling. Candidate must demonstrate the knowledge and skills to deliver effective complex case management, performance management, communication, relationship building, decision making, and customer service. Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

IN THIS ROLE YOU WILL:

Responsible for oversight of the operational and technical work of the complex liability claim handlers, and implementing claim handling best practices to coordinate consistent handling of our company’s largest liability exposures.
Monitor and control expenses related to claim handling activities.
Manage according to established expense, reserve and settlement authority levels.
Interpret and execute policies of higher level management
Lead quality file reviews

Talent/Performance Management

Responsible to identify and provide developmental opportunities through coaching and mentoring.
Work with employees on performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
Responsible for salary administration recommendations that are directly linked to individual performance.
Utilizes technology and talent management to increase efficiency and scalability to support corporate growth and service initiatives. Daily oversight of resources, workflow and processes
Develop, recommend and implement continuous improvement initiatives which result in cost effective enhancements in quality and service.
May publish white papers to set companywide policy on handling certain large losses. Builds positive relationships with internal/external customers to accomplish organizational goals
Act as an expert resource for direct reports, other teams, business units and claims leadership.
Make decisions on how to utilize resources to meet goals and responsibilities set by higher level management.
Accountable for making decisions that impact the short-term and long-term results of the company.

WHAT YOU NEED TO APPLY:

Bachelor’s degree required, Juris Doctor or other advanced degrees preferred.
Typically has 10+ years of complex liability claims experience
Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
Anticipates needs of the customer and takes a proactive approach to ensure they are met.
Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service.
Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
Understanding of applicable statutes, regulations and case law
Able to multi-task and reprioritize
Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships
Possess advanced claims technical knowledge combined with the ability to teach
Excellent communicator; communicates frequently in a clear, concise manner
Able to understand and articulate claims operations in a way that drives and achieves team(s) results
Computer experience (MS Office, excel, word, etc)
Proficient using Claims systems (i.e. CSS, PMS, etc.)

Physical demands ; work environment:

Ability to use a personal computer and other standard office equipment.
Ability to operate a motor vehicle. - Ability to travel as necessary.
Ability to sit and/or stand for extended periods (75%-90%)

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)
Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

By The Hanover Insurance Group

The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. We distribute our products through a select gro...

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FUNDING

Private

INDUSTRY

Insurance Carriers

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Worcester, MA

DATE POSTED