Manager, Operations

We're looking for a Manager, Operations (Unstructured Data Processing (UDP)) to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work with the UDP team, to support our goals to provide real-world data at industry-leading scale and clinical depth. Flatiron’s data products rely on our abstraction processes, which pair advanced technology with expert abstractors - nurses and research professionals - to collect complex clinical insights from a network of practices and hospitals where cancer patients receive care. Through our abstraction processes, we are able to transform unstructured data to structured data at scale. The Manager of UDP Operations has primary accountability for the abstraction forecasting and monitoring processes, and also supports the development of workflows to support our large abstraction team. In this role, you will not only be responsible for ensuring the team delivers this abstracted data at scale, but also supporting key cross-functional relationships with a broad range of functions within Flatiron. In addition, you’ll also:

• Ensure efficient operations and management of our large abstraction workforce through creation and standardization of abstraction team workflows and processes to ensure the team can deliver timely, high-quality, abstracted data to our customers
• Work with key stakeholders across UDP and Flatiron, including product managers, clinical experts, and data analysts to translate factors that influence the demand for abstracted data into efficient and effective operational processes
• Build effective cross functional relationships, advocating for resources and collaboratively identifying technical solutions that promote reliability and sustainability for our abstraction operations team
• Lead problem-solving discussions with internal stakeholders to ensure teams are collectively making data-driven process and prioritization decisions
• Manage direct reports on the UDP Operations team, providing feedback, removing roadblocks, and coaching them to achieve team objectives and individual development goals

Who you are

You’re looking for the opportunity to solve problems that matter, by guiding a team to dig into data to uncover insights. You have a strong operational mindset with the ability to work effectively with others to make improvements that stick. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day, leveraging the insight of collaborators with deep clinical and technical skills and functions. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

• You have 5+ years in an operations or tactical role and experience coaching and developing individual to optimize operational systems and processes
• You have at least 1 year people management experience 
• You demonstrate strong analytical skills and familiarity with analytical tools (Excel, SQL) to understand complex systems, make data-driven decisions, and clearly quantify the impact of operational decisions
• You have strong project management and organizational skills 
• You show excellent verbal and written communication skills with demonstrated experience engaging and influencing cross-functional teams
• You have comfort operating in a fast-paced, growing technology environment
• You have a problem solving mindset and demonstrated ability to deliver results; ability to distill complex issues and translate them into concrete action plans
• You have a nose for value; ability to effectively prioritize in a challenging, time-sensitive environment

Extra Credit:

• You have startup experience
• You have healthcare experience
• You have SQL experience

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

• Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
• Career coaching opportunities
• Hackathons for all employees (not just our engineers!)
• Professional development benefit for attending conferences, industry events and external courses
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave (16 weeks for either parent)
• Back-up child care
• Employee Resource Groups (ERGs) that encourage our employees to share their unique experiences and perspectives
• Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

COVID-19: Pursuant to Flatiron's health and safety protocol relating to COVID-19, candidates selected for hire must disclose their COVID-19 vaccination status and must be fully vaccinated in order to access our offices or travel to customer sites, subject to legally required exemptions for disability or sincerely-held religious belief. Flatiron will engage in an interactive process as appropriate for the particular position. For external-facing roles, especially those involving contact with vulnerable individuals, accommodations for unvaccinated status may not be feasible.