Manager Operations Strategy

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world class customer experience. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

Responsibilities

• Serves as the primary liaison between business partners and operations teams for servicing processes.

• Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.

• Relationship management with business partners and management of system related projects from idea to implementation.

• Ensures sound operational processes and procedures are developed and documented. 15% 2 - Very important

• Develops any necessary remediation plans and ensure their timely completion. 15% 2 - Very important

• Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.

• Manages a team of individuals to accomplish the above. 10% 3 - Important

• Plan, coordinate, and execute activities that support business partner initiatives across the Organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor's Degree in Business, Arts and Sciences, or related field

• 6+ years of experience in Customer Service or Financial Services Operations

• In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

Preferred Qualifications

If we had our say, we’d also look for:

• Master's Degree in Business, Arts and Sciences, or related field

• 2+ years of experience in people management

Compensation:

The base pay for this position generally ranges between $86,500.00 to $145,700.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)