Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important To Arcadia
As the Manager of Provider Operations you will lead your staff to an exceptional performance level by giving quality objectives and opportunities to expand their knowledge of services, products, and troubleshooting techniques which will focus on improving performance and processes in an effort to better support customers and internal department procedures.
What Success Looks Like
In 3 months
- Train in the different areas of Provider Operations
- Maintain the ability to accurately enter provider records manually into the system and meet the following expectations:
- Quantity: 45 provider record adds or 55 provider record updates per day
- Quality: monthly average of 95% or greater on the weekly audits
- Conduct internal meetings with staff and other departments
- Set goals and workflow patterns
- Actively and consistently participate in the VBS Policy Committee
In 6 months
- Understand the different areas of Provider Operations and train on the Provider Add Module
- Maintain the ability to accurately enter provider records into the system and meet the following expectations:
- Manual Entry:
- Quantity: 55 provider record adds or 75 provider record updates per day
- Quality: monthly average of 96% or greater on the weekly audits
- Entry through Provider Add Module:
- Quantity: 65 provider record adds
- Quality: monthly average of 96% or greater on the weekly audits
- Understand the different aspects and requirements of the different clients
- Bring ideas and workflow changes to the table
- Effectively understand most aspects of the Commercial & Medicare Advantage reporting
- Work on higher level system enhancements
- Coach and mentor success within the team
In 12 months
- Be an expert on the different areas of Provider Operations.
- Maintain the ability to accurately enter provider records into the system and meet the following expectations:
- Manual Entry:
- Quantity: 75 provider record adds or 100 provider record updates per day
- Quality: monthly average of 98% or greater on the weekly audits
- Entry through Provider Add Module:
- Quantity: 100 provider record adds
- Quality: monthly average of 98% or greater on the weekly audits
- Be an expert on the different aspects and requirements of the different client’s provider records and contracts
- Will be able to enhance workflows and understand the overall required outcomes.
- Subject Matter Expert in Value Based Services
About Arcadia
Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.