* Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: • Support field through trouble shooting on system • Ensuring governance adherence and meeting the TAT • Monthly hold clearance • Process Analysis & Sharing of best practices with team. • Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT. • Ensuring timely communication to stakeholders on any change in process • Liasoning with functional team – Operations, risk, banking, to cover process gap