Job details

Manager, Sales Engineering - job 2 of 2

Gong unlocks reality to help people and companies reach their full potential. The patented Gong Reality Platform™ empowers companies to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes. Thousands of innovative companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, Sprout Social, Twilio, and Zillow trust Gong to power their customer reality. Gong is an award winning company and was recognized on the Deloitte Technology Fast 500, Forbes Cloud 100, LinkedIn Top Start Ups, and Great Places to Work lists in 2022.

This is a hybrid role that requires both onsite and remote work in our Chicago office.

As a manager of the Sales Engineering team for the Corporate Business Unit, you’ll fill a key role in building and managing a team of SEs and creating processes and collateral to ensure that you can support your cross-functional stakeholders. This role is ideal for someone who has experience managing pre-sales teams at high-growth companies and can adapt to quickly changing needs while maintaining processes to scale the team.

Sales Engineers at Gong are strategic resources deployed to solve complex use cases when no one else can. Think of us as superheroes called into action when needed!

RESPONSIBILITIES

Hire and develop Sales Engineers to help them reach their full potential
Lead a sales engineering team, leveraging your learning from past experiences to build it right the first time
Build a team of Gong experts who thoroughly understand Gong in order to explain the technology to all types of users
Play an active role in training your team members on new features, processes and collateral
Be a steward of our company culture and enforce the team is living our Operating Principles
Improve existing processes and help eliminate bottlenecks by working cross functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
Work alongside Sales and Customer Success leaders to manage the business and execute on strategic initiatives
Build strong relationships and collaborate closely with Product Marketing, Product Management and Engineering and exercise sound judgement to achieve business objectives.

QUALIFICATIONS

7-10 years of relevant sales engineering experience, including 2+ years of experience building and managing high performing sales engineering teams
Demonstrated ability to lead a customer-facing team - strong people management, mentoring, coaching and development experience
Experience building a successful team from the ground up; you're not afraid to roll up your sleeves and do it again!
You have built trust amongst your team members and cross-functional staekholders
High level of business acumen and understanding of how revenue leaders think
Experience with sales technology (CRMs), cloud architecture, or telephony/web conferencing systems
Experience with application data flows, AI/ML concepts, analytics, APIs, JSON and webhooks
Knowledge of security and privacy pertaining to SaaS systems
Strong interpersonal, communication, and teamwork skills
You possess a passion for technology and problem solving and are able to make the complex sound simple!

PERKS & BENEFITS

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthier lifestyle.
Mental Health Benefits with covered therapy and coaching.
401(k) program to help you invest in your future
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.

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By Gong

Our mission is to enable leading revenue teams to get the unfiltered truth about their customer interactions, their deals, and transform the way they go to market. By taking the guesswork out of sales, countless companies are closing deals faster ...

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CULTURE VALUES

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

FUNDING

Series B

INDUSTRY