Manager, Social Media

Job Purpose

As Social Media Manager, you will hold a critical leadership position in the Intercontinental Exchange (ICE) marketing and communications organization. You will be responsible for developing, managing and executing a strategic, analytics-focused social media program across ICEs global businesses, which include the New York Stock Exchange.

The businesses of ICE span the financial services sector, ranging from high-profile IPOs on the NYSE floor to energy and commodities trading on ICE futures markets around the world, the sale of sophisticated data products to a broad range of customers, and a business focused on using technology to modernize the U.S. mortgage industry. A successful candidate for this role will be able to develop storytelling approaches appropriate to each of ICEs business and present them through our social channels in a compelling, engaging and coordinated manner.

The ICE Social Media Manager will lead a small team and work closely with communications, content production and marketing colleagues across the organization. Given the highly collaborative nature of ICEs culture, the Social Media Manager will function as a player/manager, thinking at 30,000 feet to develop sophisticated strategy at one moment and then creating and posting content to our social channels the next. This role requires an individual to be both a leader and a champion of social media across the organization.

Responsibilities

• Develop a strategic and analytics-based social media program coordinated across ICE and its brands.
• Work within a highly collaborative and matrixed organization to execute ICEs social media strategy.
• Lead our social media team with responsibility for its work product, vendor relationships, platforms and analytics.
• Produce, edit and post engaging content for ICEs social media platforms and manage team members engaged in these activities.
• Track the performance of social media posts/campaigns and update ICEs strategy and tactics based on analysis of the data gathered.
• Coordinate closely with members of our communications, marketing and content production teams on storytelling initiatives.
• Act as a champion for social media across ICE, supporting staff and executives in leveraging their social media presence.
• Serve as an agile leader across the organization, working with marketing team members on paid social programs as well as organic social programming.

Knowledge and Experience

• A bachelors degree or higher is required and an emphasis in communications, marketing or a related field is preferred.
• 6+ years of experience as a social media professional working at a large global company or a major agency with previous people-management experience.
• Experience managing a complex, global social media program for a large organization is required.
• Deep understanding of social media measurement, data and analytics.
• Strong understanding of the modern social media landscape, including the emerging role of influencers in our industries.
• Strong aptitude with modern social media tools and platforms.
• Excellent interpersonal, writing and creative skills.
• Proven ability to thrive in a fast-paced environment.
• Ability to work successfully across a large, matrixed, global organization.
• Experience working with senior corporate executives, celebrities and influencers.
• Background in financial/professional services or a related field is preferred.
• Ability and desire to work in a highly collaborative organization.

Schedule

This role offers work from home flexibility of up to 2 days per week .

Base Salary Range for New York Candidates

The expected base salary for this role is between $100,000 - 125,000 USD. The base salary range does not include Intercontinental Exchanges incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.

Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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