Manager, Student Success Hub Program

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: Hybrid Available

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Position Description

Under the direction and supervision of the Associate Dean, Lemieux Library and McGoldrick Learning Commons, the Manager, Student Success Hub, will serve a lead role in the development and rollout of the Student Success Hub program.

The Manager, Student Success Hub program, will be responsible for assisting with Student Success Hub partner cultivation and outreach; developing and delivering of training and onboarding modules; developing and maintaining consolidated contacts and knowledge bases, uniform data collection, crossover brand identity, and marketing. The Manager is also responsible for providing a high level of project and program management support, event planning, management, training and onboarding of student employees, and administrative support for the Student Success Hub.

Essential Job Functions

Student Success Hub Program

Works closely with the Associate Dean, to help support the Student Success Hub in the following categories:

Partner Outreach and Cultivation

• 
  In coordination and collaboration with the Student Engagement Librarian, the Manager liaises with other on-ground student facing service desk managers, establishes open lines of communication and collaboration, and helps facilitate as new partners are added to the Hub program.
  
• Helps identify partners for future inclusion in the Student Success Hub program by highlighting points of need and identifying high-level impacts for the student experience.

Training and Onboarding

• 
  Coordinates with other Student Success Hub service point managers, collaborates on the development, streamlining, and incorporation of training materials to share between service providers.
  
• Delivers training and onboarding, as needed, to both library and Student Success Hub partner employee teams.

Knowledge Base Development

• 
  Working with the Research Services Library Faculty helps to develop and maintain a working knowledge base to support on-ground student-facing service desks. This work includes assessing data, directing insights from Student Success Hub partners to generate Frequently Asked Question lists, and sharing information across service providers.

Assessment

• 
  Working with the Associate Dean, develops yearly assessment goals for the operation of the Student Success Hub and delivers an Annual Report on Student Success Hub activity to stakeholders.

Student Support Center Website (Branding for the Student Support Center website is under discussion; while the existing name “Student Support Center” will be changed, it is used here for convenience)

• Content development and moderation
• Works closely with the library’s Web Applications Developer to maintain an up-to-date and accurate web presence on the forthcoming Student Support Center Hub website.
  
• Works closely with the library’s Marketing and Communications Specialist to ensure that messaging (content and presentation) on the Student Support Center Hub website is consistent and models library best practices.
  
• Liaises with Student Success Hub partners to regularly review, update and assess information posted on the Student
• Support Center website for accuracy, recommending changes and updates as needed.

Peer Advocate Program

• 
  Manages the transition and rebranding of the existing Student Peer Research Consultant (SPRC) team in the Research Services department to the Peer Advocates program.
  
• Directly supervises the SPRCs/Peer Advocates including providing training in Student Success Hub services, workflows, policies, and procedures; scheduling; task management; and contributions to student evaluations.
  
• Coordinates training with Library Faculty for Peer Advocates, to include resource and collections- based training.
  
• Serves as the first point of contact for Peer Advocates.
  
• With the Associate Dean, manages the 2nd floor on-ground iDesk including coordinating staffing, organization, services, policies, and procedures.
  
• Manages supplies including inventory and beginning-and-end-of-quarter ordering.
  
• Contributes to data entry, corrections, and updates in SpringShare and forthcoming Slate for Student Success CRM.
  
• Creates, updates and maintains Library Guides (LibGuides) as needed.

Qualifications

Minimum Qualifications

• Bachelor’s Degree required. Relevant administrative experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above also accepted.
• Previous supervisory experience, including supervising student employees.
• In support of a year-round academic community, the library is open on some national and university holidays and employees may be required to work a full or partial shift on such days.
• As this position will work Sunday through Thursday hours, candidates must be willing to work Sunday shifts.

Preferred Qualifications

• Ideal candidate will possess the ability to recognize opportunities and design processes to increase administrative effectiveness and service delivery efficiencies.
• Previous experience working in an academic and/or library environment.
• Prior experience working with Springshare software or in a role using Slate for Student Success.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance:

Salary Range: $52,200 - $62,600

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance:

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/