Manager - Talent Acquisition, Training & Development

This position is forward-thinking, innovative, and focused on the candidate and employee lifecycle at New Era ensuring a positive and rewarding experience for all employees, from hire to exit. This role maintains manages, tracks, and leads the processes required to provide a great employee experience from the moment a candidate applies to a position, through their hiring and onboarding onto their training & development through the years. As a key member of the human resources team, this role helps to identify and recruit top talent, and retain employees.

This role will specialize in the candidate & employee experience, retention, and process improvement. You will play a pivotal role in creating a welcoming and positive environment for our employees while driving continuous education initiatives. This highly visible position will oversee the development and implementation of a comprehensive program focused on enhancing the employee experience from recruitment to exit.

Responsibilities

Talent Acquisition:

• Talent Branding:
  • Develop, create and maintain New Era’s talent brand from candidates initial point of contact, through interview process to onboarding
  • Build, manage and leverage relationships with talent colleagues
• Onboarding:
  • Manage employee onboarding process
  • Develop & maintain robust New Hire-Day 1 onboarding program
  • Manage and conduct onboarding training for managers
  • Manage monthly department orientation sessions
  • Collaborate with operations leaders to launch and support the "Buddy" new hire onboarding program in their departments, ensuring compliance with program requirements and identifying areas for improvement
  • Conduct regular meetings with new hires to evaluate their orientation and training experiences, address questions, and resolve concerns, identifying opportunities for process enhancements
  • Act as a supportive point of contact for newly hired employees, ensuring they feel welcomed, valued, and supported throughout their journey at New Era.
• Recruitment:
  • Support recruitment process and act as backup
  • champion New Era at local meetups/conferences/social get-togethers
  • Presence at job fairs
  • Onsite presence at local schools
    • Maintain relationships with school’s career services
    • partner with curriculums

Talent Development:

• Training & Development branding:
  • Develop, create and maintain New Era’s T&D branding from onboarding to continuous training & development initiative and opportunities
  • Prepare reports; highlighting engagement trends, turnover rates, process improvement opportunities, and recommending training needs, among other valuable insights.
• Develop, maintain & host regular trainings:
  • Manager 101 for new managers
  • Anti-harassment
  • Onboarding/offboarding
  • Interviewing 101 for new managers
• Execute the design, development, evolution, pilot and delivery of new programs
• Assist to Manage resources and budgets to ensure effective delivery of curriculum, programs and processes

Performance Management:

• Off boarding: conduct exit interviews with employees leaving the company
• Actively manage annual performance review process
• Conduct training associated with review process

General:

• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Consultative approach: excellent communication and influencing skills to communicate effectively and credibly, both verbally and in writing, with audiences at all management levels
• Strong strategic-thinking skills with an ability to collaborate with team members on best practices
• Ability to work autonomously and effectively in a fast-paced, complex, and matrixed virtual environment
• Facility to manage ambiguity across multiple priorities and to know when to escalate issues for final resolution
• Thrives in a people-oriented environment, and demonstrates a collaborative leadership style at all levels of the organization
• EQ - exceptional emotional intelligence and empathy
• Demonstrates agility, strong interpersonal and leadership skills
• Experience in a people operations role
• Full cycle recruitment experience
• Eagerness to attend meetups and networking events
• Understanding of HR practices and labor legislation
• Exceptional communication skills
• Strong command of Microsoft Office skills and ability to produce high-quality deliverables:
  • In Excel, aggregate and analyze operational data to identify insights and trends
  • In PowerPoint, tell a logically structured, succinct, and compelling story tailored to your audience; identify clear and actionable asks
  • In Word, create clear, concise, professional communications and resources
  • In Teams, effectively collaborate with team members and stakeholders to maximize efficiency and version control

Education and Experience

• Bachelor’s Degree in Human Resources Management or relevant degree preferred
• Minimum of 5-7 years of experience in Human Resources, with at least 3 years dedicated to designing onboarding, employee development, retention programs, and process improvement initiatives
• Proven record of accomplishment in HR roles focused on metrics, demonstrating successful improvements in new programs, employee engagement, and process efficiency.
• Thrives in a people-oriented environment and demonstrates a collaborative leadership style across all levels of the organization, promoting employee engagement and fostering a culture of continuous improvement.
• Demonstrated, end-to-end project/program management experience: conception and initiation, planning, execution, performance/monitoring, and project close
• Strong understanding of adult learning principles/previous instructional design experience
• Experience working in a learning and development organization is beneficial
• Prior consulting or professional services experience, preferred

Travel Requirement

• 0% to 5%; domestic and/or global

“New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.”

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