Payroll Support Specialist

About Mangomint

Mangomint is a fast-growing Series B SaaS company on a mission to provide next-generation software that blends so effortlessly into the daily activities of salons and spas, that it effectively disappears. Our platform is used (and loved) every day, by more than 10,000 salon and spa professionals in the U.S. and Canada, to manage everything from appointment booking and staff management to payment processing and more. The opportunity to work at Mangomint offers many possibilities.

We’re a pretty small team but we’re doing really BIG things. We’re a fully remote, fun, and hard-working team with the occasional in-person get-together every few months. Come build with us!

About the Role

As a Payroll Support Specialist at Mangomint, you will be a key part of our team, providing expert-level support to our customers. You'll address detailed payroll concerns and identify and resolve a variety of payroll-related issues. Collaborating closely with the Mangomint support and payroll teams, you’ll deliver outstanding service in payroll and payroll taxes. Your role as a Payroll Support Specialist will be crucial in ensuring accurate and timely support, directly impacting customer satisfaction and retention, and contributing to our company's success.

In this role, you'll deepen your expertise in payroll software, gain a comprehensive understanding of salon and spa industry trends, and apply your knowledge in diverse payroll areas. If you’re excited about delivering top-notch support and thrive in a fast-paced, innovative environment, this could be the role for you.

As a Payroll Support Specialist at Mangomint you will:

• Manage customer communications through tickets, live chats, and phone calls

• Help other agents in resolving payroll and payroll tax-related issues

• Work collaboratively across payroll operations to ensure all critical tax payments and form filings are completed accurately and on-time

• Support the onboarding of new customers by ensuring accurate account setup, & facilitating smooth payroll migrations

• Collaborate with cross-functional partners to improve the overall system experience, drive usage, and increase customer retention

What We're Looking For

• 2+ years of payroll software support experience

• Experience using tools like Intercom, Zendesk, Slack and Excel

• Strong technical skills with the ability to quickly learn and navigate payroll systems

• Excellent written and verbal communication skills

• Proven attention to detail with the ability to manage many tasks and projects simultaneously

• Initiative and a proactive approach to problem-solving, especially in a fast-paced environment

What You’ll Love About Mangomint

• Unlimited PTO

• Generous monthly wellness budget for gym memberships, yoga, etc.

• Premium subscription to the Calm app & One Medical membership

• Health, dental, vision, life & LTD insurance

• Travel to exciting & fun team events

• 401k (no matching)

Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).