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Back Office & Administrative Support Specialist

  • Are you an organized professional with a passion for supporting sales teams and ensuring smooth operations in a dynamic environment?
  • Do you have experience in back-office administration or sales support and want to contribute to the growth of a fast-growing telecommunications and technology company?
  • Are you ready to take on a challenging role where you’ll manage key processes, coordinate with different departments, and help drive business success?

ManpowerGroup Greece, on behalf of its client, one of the fastest-growing companies in the telecommunications and technology sector, is seeking an enthusiastic and highly organized professional to join their team as a Back Office & Αdministrative Support Specialist

 

📌 Location: Athens - Northern suburbs - Metamorfosi

📍 Working Model: Ηybrid work model (3 days office,2 days home)

🖋️ You will be reporting to: Sales Director

What you will do:

You will play a vital role in supporting our sales team and ensuring seamless internal operations. You will be responsible for Vendor communications, preparing and sales documents, processing orders, and maintaining accurate customer records in their CRM system. Additionally, you will coordinate with other departments such as logistics and accounting to ensure smooth order fulfillment and invoicing. You will also proactively engage with internal sales team to identify new business opportunities, contributing to the overall growth and success of the company.

Your main responsibilities will be:

  • Managing and processing customer orders, ensuring accuracy and timely execution
  • Preparing offers, contracts, and all necessary documentation to support the sales team
  • Maintaining and updating client records and information in the CRM system
  • Helping and supporting the accounting department with financial processes
  • Communicating with internal departments (Logistics, Warehouse, Accounting) to ensure smooth operations and order fulfillment
  • Providing administrative support and ensuring all back-office procedures run efficiently
  • Handling vendor communication via phone and email, offering support when needed
  • Supporting the sales team by managing internal sales meetings, preparing reports, tracking sales performance, and assisting with client follow-ups
  • A Bachelor’s degree in Computer Science, Management, or a related field is preferred
  • Minimum 2 years of experience in a Back Office, Sales Support, or Administrative role
  • Strong organizational skills and attention to detail
  • Proficiency in MS Office (Excel, Word, Outlook) and CRM systems
  • Excellent communication skills, both written and verbal
  • Good command of the English language
  • Ability to multitask and work under deadlines

Preferred Qualifications:

  • Experience in the telecommunications or technology industry.
  • Familiarity with CRM systems and order management processes
  • Competitive compensation package & bonus scheme
  • Private Medical
  • A pleasant and dynamic work environment
  • Opportunities for professional growth and training

👥 Recruitment Process:

  • If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
  • As for the next step, there will be 2 more interview round with the Hiring Manager

You can always check all our IT/Technology Roles here: IT Jobs | ManpowerGroup Greece - (manpowergreece.gr)

 

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

What You Should Know About Back Office & Administrative Support Specialist, ManpowerGroup Greece

If you're an organized professional who thrives in dynamic environments, ManpowerGroup Greece has the perfect opportunity for you as a Back Office & Administrative Support Specialist. This role is essential to the success of our client, one of the fastest-growing companies in the telecommunications and technology sector, and it's all about supporting the sales team and ensuring seamless operations. Located in the vibrant area of Athens - Northern suburbs - Metamorfosi, you'll enjoy a hybrid working model that allows you to balance your office and home life effectively. In this role, you'll be managing customer orders, preparing essential sales documentation, and maintaining clients' records in the CRM system with precision. Beyond the administrative tasks, you'll actively engage with the internal sales team to discover new business opportunities. Your responsibilities will include coordinating with departments such as logistics and accounting, providing excellent vendor communication, and keeping everything on track. If you hold a Bachelor's degree in Computer Science or Management and have at least two years of experience in back-office support, we want to hear from you. Strong organizational skills and proficiency in MS Office are essential, along with good communication abilities in English. Join us in this exciting role and take the next step in your career with a competitive compensation package and opportunities for professional growth!

Frequently Asked Questions (FAQs) for Back Office & Administrative Support Specialist Role at ManpowerGroup Greece
What are the main duties of a Back Office & Administrative Support Specialist at ManpowerGroup Greece?

As a Back Office & Administrative Support Specialist at ManpowerGroup Greece, your main duties include managing customer orders, preparing sales and contract documentation, maintaining accurate client information in the CRM system, and facilitating communication between various departments such as logistics and accounting to ensure seamless order fulfillment.

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What qualifications are required for the Back Office & Administrative Support Specialist position at ManpowerGroup Greece?

To qualify for the Back Office & Administrative Support Specialist role at ManpowerGroup Greece, candidates should have at least a Bachelor's degree in Computer Science, Management, or a related field. A minimum of two years of experience in back-office or sales support is required, along with strong organizational skills, proficiency in MS Office, and good verbal and written communication skills in English.

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How can a Back Office & Administrative Support Specialist contribute to a company's success at ManpowerGroup Greece?

A Back Office & Administrative Support Specialist at ManpowerGroup Greece contributes to the company’s success by streamlining internal processes, supporting the sales team, identifying new business opportunities, and ensuring that all administrative functions run smoothly. By maintaining accurate records and enhancing communication among departments, your role helps drive business growth and operational efficiency.

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What does the hybrid working model mean for the Back Office & Administrative Support Specialist role at ManpowerGroup Greece?

The hybrid working model for the Back Office & Administrative Support Specialist role at ManpowerGroup Greece allows employees to work both from the office and remotely. In this position, you would typically spend three days in-office and two days working from home, offering you flexibility while meeting the company's operational needs.

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What opportunities for growth are available for a Back Office & Administrative Support Specialist at ManpowerGroup Greece?

As a Back Office & Administrative Support Specialist at ManpowerGroup Greece, you can expect numerous opportunities for professional growth, including access to training programs, skill development workshops, and pathways to advance into senior administrative or management roles within the company. The dynamic work environment also encourages continuous learning and career progression.

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Common Interview Questions for Back Office & Administrative Support Specialist
How do you prioritize tasks when managing multiple customer orders?

When managing multiple customer orders as a Back Office & Administrative Support Specialist, I prioritize tasks by assessing each order's deadlines and importance. I typically create a checklist or use a project management tool to track all tasks, ensuring timely execution while being flexible to adapt if urgent orders arise.

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Can you describe a situation where you had to communicate with different departments to resolve an issue?

Absolutely! In my previous role, I once had to coordinate between the logistics and accounting departments to resolve an invoicing error. I facilitated the communication to clarify the discrepancies, ensuring all teams were on the same page, which resulted in a swift resolution and improved our process for the future.

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What CRM systems are you familiar with, and how have you used them in your past roles?

I am proficient in Salesforce and HubSpot CRM systems. In my past roles, I utilized these platforms to maintain client records, track sales performance, and automate follow-ups, which significantly improved the efficiency of our sales process.

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How do you ensure accuracy when preparing offers and contracts?

To ensure accuracy when preparing offers and contracts, I double-check all details against the client's requirements and the company's pricing models. I also seek feedback from team members for any potential oversights during the review process, reducing errors before finalization.

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Why is attention to detail crucial in the Back Office & Administrative Support Specialist role?

Attention to detail is critical in this role because even small mistakes in customer orders or documents can lead to larger issues, such as customer dissatisfaction and operational delays. By ensuring every detail is correct, we can maintain high standards of service and support the overall objectives of the sales team and the company.

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How do you handle stressful situations, like tight deadlines?

When faced with stressful situations and tight deadlines, I remain calm and focused by breaking down tasks into smaller, manageable steps. I prioritize essential work and, if needed, communicate with my supervisor about reallocating resources or seeking assistance to ensure deadlines are met.

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What strategies do you employ to stay organized in your work?

I use a mix of digital tools like calendars and task management apps alongside traditional methods like to-do lists. This hybrid approach helps me keep track of deadlines, appointments, and ongoing tasks, ensuring that nothing falls through the cracks in my role as a Back Office & Administrative Support Specialist.

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How do you maintain effective communication with vendors?

I maintain effective communication with vendors by establishing a routine check-in process, ensuring they are kept informed about order status and any requirements from our side. I prioritize clarity and responsiveness in all interactions, building strong working relationships that foster collaboration.

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In your opinion, what makes a successful Back Office & Administrative Support Specialist?

A successful Back Office & Administrative Support Specialist should have strong organizational skills, attention to detail, and excellent communication abilities. Moreover, being proactive in finding solutions and fostering teamwork across various departments is essential to contribute effectively to the organization's success.

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What motivated you to apply for the Back Office & Administrative Support Specialist position at ManpowerGroup Greece?

I was motivated to apply for the Back Office & Administrative Support Specialist position at ManpowerGroup Greece because of the company's reputation for innovation in the telecommunications sector and its commitment to employee growth. I am eager to contribute my skills and experience to a dynamic team focused on driving success.

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Full-time, hybrid
DATE POSTED
March 24, 2025

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