Inside Sales Team Lead

Join Our Team: Inside Sales Team personnelLocation: Melville, NY - OnsitePay Range: $22.00-25.00 /hrDescription:• Duration 60 days + (as needed)• Must be onsite and must have SAP and order entry experience.• Type speed 35 wpm• With minimal supervision, support and assist supervisor by providing leadership, training, and coaching to unit.• Provide analytical support as the subject matter expert to determine business processes.• Coordinate and manage the workload of the team by evaluating the workload, assigning and distributing projects, and determining and monitoring deadlines to meet standards of performance• Conduct various types of analyses including data, feasibility, impact, technical, and workflow/processes to support business decision making• Conduct internal and external research to gather data and accomplish objectives• Provide training and coaching on processes, procedures and system tools to new team members• Act as first contact for urgent or escalated issues raised by Clients, Brokers and Sales Team; identify resource for resolving escalated issues and delegate or handle response as appropriate to ensure highest level of customer satisfaction• Inform supervisors of trends in staff performance identified through observation and feedback• Monitor the phone system to ensure appropriate phone coverage is always provided; provide input to supervisors for developing phone coverage schedule• Assist Supervisors with special projects to support organizational and departmental objectives• Two to four years of customer service or administrative support experience• Experience managing a heavy workload• Proficient in a Windows environment with word processing, spreadsheet application, and data entryBenefits:Medical, Dental, Vision401k with MatchWeekly Pay with Direct DepositHoliday PayReferral RewardsMonthly Recognition ProgramsDedicated Career Partner to Support Your GoalsIf this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.