Insurance Specialist

As an Insurance Specialist at Manulife in Phnom Penh, your primary responsibility will be to provide life insurance solutions tailored to the specific needs of our clients. You'll work in close collaboration with branch sales and service teams to identify innovative product offerings that meet clients' protection and long-term saving goals. Strengthening client relationships through exceptional customer service and performing other required tasks are also vital parts of your role.

To be considered for the Insurance Specialist role at Manulife, a Bachelor's or College Degree is preferred, especially in fields related to finance or sales. While work experience in bancassurance sales is highly valued, candidates with a background in sales or customer service from industries like banking, pharmaceuticals, FMCG, hospitality, or IT are also encouraged to apply. Strong communication and analytical skills are imperative for success in this position.

Manulife is committed to fostering a positive work environment for Insurance Specialists through our diverse and inclusive culture. We strive to attract and retain a workforce that reflects the diversity of our clients. Our leadership is dedicated to supporting your growth and success, and we embrace continuous improvement, ensuring that employees feel valued and empowered to achieve their best.

The Insurance Specialist position at Manulife offers a hybrid working arrangement. This means you can enjoy a flexible work-life balance, combining both remote and in-office tasks to ensure you can perform at your best while adapting to your personal needs.

At Manulife, personal development is a priority for our Insurance Specialists. You will have opportunities for continuous learning and advancement within a supportive environment. Our leadership team is dedicated to helping you grow your career through training, mentorship, and hands-on experience to ensure you achieve your professional goals.

To effectively maintain relationships with clients, I prioritize open communication and actively listen to their needs. Building trust is essential, so I make sure to follow up regularly, provide personalized solutions, and ensure clients feel valued every step of the way.

Certainly! In a previous role, I had a client who was unsure about their insurance options. I conducted thorough research on their situation, communicated various solutions clearly, and ultimately provided a tailored plan that met their needs. This not only resolved their concerns but also strengthened our relationship.

I would leverage a combination of networking, relationship building, and social media engagement to generate leads. Attending community events to connect with potential clients, collaborating with local businesses, and utilizing platforms like LinkedIn can all be effective strategies to expand my network.

Staying updated involves actively pursuing professional development opportunities such as training seminars, subscribing to industry publications, and engaging with networks of professionals in the field. This ongoing learning allows me to offer clients the most relevant and beneficial products.

I’m motivated by a desire to help others achieve financial security and peace of mind. Knowing that I can make a significant positive impact on someone’s life through education and support is incredibly rewarding, driving me to excel in my role.

I thrive in team settings and believe collaboration is crucial for success in sales. I have usually worked closely with colleagues to align our strategies, share leads, and support each other’s goals, leading to better results and stronger team dynamics.

Excellent customer service in the insurance industry hinges on understanding clients' needs, being proactive in communication, and personalizing the experience. It’s essential to treat each client with compassion and to provide reliable and accurate information that helps them make informed decisions.

Rejection is a natural part of sales. I faced a challenging rejection from a potential client once. Instead of being discouraged, I sought feedback, learned from the experience, and subsequently refined my approach, which ultimately led to a successful sale with another client soon after.

I prioritize tasks by assessing deadlines and the urgency of each client's needs. Creating lists, using project management tools, and setting reminders help me stay organized, ensuring I can address every client’s requirements promptly without compromising quality of service.

When explaining complex products, I always aim to simplify the information. I use clear language, analogies, and visual aids when necessary. Additionally, I encourage questions and ensure that clients understand each aspect before making any commitments, which fosters trust and clarity.