Job details
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Customer Support Lead
Manychat is seeking a Customer Support Lead to manage a team of agents in Brazil, driving exceptional customer experiences globally.
Skills
- People management
- Fluency in Portuguese and English
- Data analysis
- Cross-functional collaboration
- Servant leadership
Responsibilities
- Build and lead the team of Customer Support Agents in Brazil
- Contribute to the success of the global Customer Support department
- Empower Support Agents with coaching best practices
- Define workflows and standards for fast and reliable customer support
- Manage multiple projects autonomously
Benefits
- Professional development budget
- Flexible benefits plan
- Health insurance including various coverages
To read the complete job description, please click on the ‘Apply’ button
ManyChat Glassdoor Company Review
Mikael Yang
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ManyChat DE&I Review
3.9
CEO of ManyChat
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By
ManyChat
Our mission is to help businesses grow by building meaningful relationships with their customers. We believe that messengers bring down the barriers for communication between businesses and customers and make it more personal, interactive, fun, e...
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BENEFITS & PERKS
Dental Insurance
Performance Bonus
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$40,000/yr - $60,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 12, 2024
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