Job details

Temporary IT Support Specialist

Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.

At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitable culture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.

Your next role as a Miracle Maker

Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as a Temporary IT Support Specialist. As a Temporary IT Support Specialist you will provide technical assistance and support related to computer systems, hardware, and software to the organization. You will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Additionally, you will answer any questions relating to laptops/workstations, printers, peripherals, mobile devices, IT related software, email, communications, etc. Familiarity with both Office 365 and Apple/Mac preferred.

How you will make an impact:

Support activities including ticket creation and resolution.
Responsible for the Executive/Desktop support.
Provide service and support to end users on a variety of hardware and infrastructure issues.
Update asset and inventory list.
Run diagnostic programs to determine solutions.
Reviews, prioritizes, and responds to Helpdesk tickets.
Manages multiple projects simultaneously while maintaining high customer service standards.
Assist in developing the documentation, knowledge base, and best practice guides.
Communicate highly technical information to both technical and non-technical users.
Perform other functions and duties as required.

The skills and experience that you will bring:

Minimum of 2 years’ experience with help desk support, troubleshooting common IT issues required. Previous Help Desk experience is required.
2 or 4-year IT related degree preferred. Relevant IT/Systems certifications a plus.
Must be able to manage multiple tickets at one time.
Demonstrate problem solving skills and solution development skills.
Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred.
Excellent time management, interpersonal and written and verbal communication skills.
Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work.
Familiarity with working in a lab environment a plus.

The anticipated salary range for this position is $33.00 - $44.00 per hour. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.

The benefits of being a #MiracleMaker:

You have the potential to change, improve, and save lives around the world.
You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans.
We offer comprehensive medical plans and HSA/FSA options.
Fertility & family planning assistance.
A variety of additional optional benefits and insurance options, including pet insurance.
Retirement contributions.
Holidays & Paid Time Off.

See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/

To view more opportunities to become a #MiracleMaker, visit our career site at https://www.maravai.com/careers/

Maravai LifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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HIRING SCAM ALERT

Recently, individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:

Maravai LifeSciences will never interview a candidate over RingCentral, similar messaging apps or social media (e.g. Telegram, Google Hangouts, WhatsApp, Facebook Messenger, etc.)
Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.

 If you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences, please reach out to us directly at taops@maravai.com. If you believe you have been a victim of fraud, you can report this activity at: www.iC3.gov or www.stopfraud.gov.