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Client Executive - East Region - State National image - Rise Careers
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Client Executive - East Region - State National

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Manage assigned territory of new and existing clients to include service, profitability and account retention. Develop and maintain a business relationship with all account personnel involved with the State National Companies program including, but not limited to, C & V levels. Prepare and maintain reports, correspondence and follow-up. Primary point of contact for assigned accounts with ultimate responsibility for overall client satisfaction and delivery of the State National Value Proposition.

Essential Functions:

  • Direct operational and underwriting resources and activities within your territory to optimize the P&L, relationships and Service Levels to insure SNC retains profitable business over time.
  • Develop and maintain positive client relationships to facilitate strong partnership relationships; resolve account issues and bring to successful conclusions and also effectively entertain clients (including but not limited to golf, dinners, sporting events, etc.) while maintaining assigned territory budgets
  • Continuously analyze client needs and use independent discretion to advise and structure insurance and service programs to meet both client and State National needs
  • Lead various and often tense negotiations, weighing the trade-offs between profitability and account retention, with C and V level  Credit Union and Bank counterparts
  • Understand and predict the buying cycle of clients to stay ahead of competitive and market pressures that may jeopardize our ability to retain profitable business
  • Make discretionary financial decisions within your authority to remedy pain points during the claims and service process  
  • Cross sell ancillary products and services to drive business results and improve retention
  • Serve as Subject Matter Expert while supporting our Sales team in the client acquisition process.
  • Maintain accurate and up-to-date client profiles and records through CRM database
  • Conduct professional presentations and meetings with executive level contacts, including the annual Impact Review with recommendations for program enhancements and/or corrective adjustments
  • Analyze profitability at both client and territory level in order to recommend, negotiate and implement program changes as needed.
  • Responsible for facilitating the implementation process of new accounts.
  • Conduct client training to ensure understanding of program and to facilitate effective client administration.

Additional Responsibilities:

  • Ability to act as liaison between clients and other State National Companies departments.  Ability to make decisions in line with overall company goals and objectives
  • Monitor and enforce Company policy and procedures
  • Cross sell other Company products or services as appropriate

Knowledge/Skills/Abilities:

  • Effective social and interpersonal (listening, oral and written communication and relationship building) skills
  • Ability to analyze financial results and forecast performance
  • Effective influence and negotiation skills
  • Strong organizational, planning and problem solving skills
  • Effective time management skills
  • Self-motivated and drive to succeed
  • Strong computer skills (Microsoft Word, Excel, CRM and Power Point)
  • Prefer knowledge of Collateral Production Insurance, Property and Casualty Insurance and/or the banking industry.
  • Must possess a valid Driver’s License with a good driving record and be deemed to be an insurable risk
  • Must have financial means to travel, paying for airfare, hotel, meals and other miscellaneous expenses for business travel purposes on an as needed basis  (employee will be reimbursed by the Company for company-related travel expenses)
  • Access to confidential information, both internal and external
  • Attendance and dependability:  The employee can be depended on to report to work at the scheduled time and is seldom absent from work.  Employee can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments.
  • Candidate must exhibit professional maturity

Education/Experience:

  • College degree required
  • Five (5) years’ experience in relationship management or three (3) years’ experience in financial institution lending background.
  • Demonstrated success in relationship building techniques

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, demonstrated competencies, geographic location, and other factors. The base salary range for the Client Executive - East Region position is $65-75K/year with a 12% bonus potential.

#LI-Remote

#deib

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are: 

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

 

We’re all about people | We win together | We strive for better 

 

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.  

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.  

  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.  

  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.   

 

Are you ready to play your part? 

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. 

 

Caution: Employment scams 

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: 

  • All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

  • All legitimate communications with Markel recruiters will come from Markel.com email addresses. 

 

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com. 

 

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.  

 

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.    

No agencies please.

Average salary estimate

$70000 / YEARLY (est.)
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$65000K
$75000K

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What You Should Know About Client Executive - East Region - State National, Markel

Markel Group is on the lookout for a dynamic Client Executive - East Region to join our vibrant team. In this role, you'll have the incredible opportunity to manage a portfolio of both new and existing clients, ensuring their needs are met and their experiences are seamless. You'll develop long-lasting relationships with key account personnel and serve as the primary point of contact for them, ensuring overall satisfaction while bringing the State National Value Proposition to life. You'll be actively involved in analyzing client needs, leading negotiations, and making impactful decisions that drive both client retention and profitability. At Markel, we believe in empowering our employees to succeed, and your ability to engage with clients at various levels—C and V levels included—will play a crucial role in that. You’ll not only ensure that they are happy with our services but also identify new areas of growth through cross-selling and relationship-building. If you're someone who enjoys negotiating deals and resolving issues while maintaining a positive rapport, this might just be the place for you. The best part? You'll be part of a global community of problem-solvers and optimists, all working towards a common goal of providing exceptional service to our clients. We're excited to find someone who is self-motivated, organized, and ready to make a difference, all while being rewarded with competitive benefits that support your well-being both at work and at home. Are you ready to join us and play your part in our story at Markel?

Frequently Asked Questions (FAQs) for Client Executive - East Region - State National Role at Markel
What are the responsibilities of a Client Executive at Markel Group?

The Client Executive at Markel Group holds a pivotal role, managing territories of both new and existing clients. Responsibilities include developing and maintaining strong business relationships, preparing reports, serving as the primary point of contact for account personnel, and ensuring client satisfaction. Additionally, the Client Executive is responsible for negotiating terms, analyzing client needs, and optimizing business profitability while delivering top-notch service.

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What qualifications are needed for the Client Executive - East Region position at Markel?

To thrive as a Client Executive - East Region at Markel, candidates should possess a college degree and at least five years of experience in relationship management or three years in a financial institution lending background. Furthermore, successful relationship-building techniques and the ability to analyze financial results are essential, along with effective communication and negotiation skills.

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What does the work environment look like for a Client Executive at Markel?

Working as a Client Executive at Markel means joining a supportive and collaborative company culture that values innovation and teamwork. You'll be surrounded by a global community of optimistic problem-solvers who are dedicated to achieving excellence. The role offers flexibility, requires travel, and the opportunity to engage with high-level executives, all while maintaining a healthy work-life balance with valuable benefits.

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What is the salary range for the Client Executive - East Region role at Markel?

The base salary range for the Client Executive - East Region at Markel is competitive, ranging from $65K to $75K per year, accompanied by a 12% bonus potential. Compensation factors include job-relevant education and experience, geographic location, and demonstrated competencies, ensuring that successful candidates receive a fair and attractive salary for their valuable contributions.

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How does Markel support the professional growth of a Client Executive?

Markel is committed to the professional growth of its Client Executives by providing continuous training and development opportunities. From mentorship programs to access to valuable resources, employees are encouraged to enhance their skills and knowledge in the industry. Furthermore, candidates can take part in cross-selling and client engagement activities that further their career and create pathways for advancement within the company.

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Common Interview Questions for Client Executive - East Region - State National
How do you approach building relationships with new clients?

When building relationships with new clients, I prioritize understanding their unique needs and challenges. I focus on open communication and regular follow-ups to ensure they feel valued. By asking insightful questions and listening actively, I aim to establish trust, which is essential for a long-term partnership.

Join Rise to see the full answer
Can you describe a time you successfully resolved a client issue?

In my previous role, a client faced a significant issue regarding service delivery. I took immediate action by organizing a meeting to address their concerns. By listening to their feedback, I collaborated with our operational team to provide a tailored solution. As a result, we not only resolved the issue but also strengthened our relationship.

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What strategies do you use for effective negotiations?

My negotiation strategy revolves around preparation and empathy. I ensure I understand both my position and the client's perspective. I look for win-win outcomes by presenting data that supports my proposal while being flexible to explore alternative solutions that meet both parties' needs.

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How do you prioritize your tasks when managing multiple accounts?

I prioritize tasks by assessing their urgency and impact on client relationships. I utilize a CRM tool to keep track of follow-ups and deadlines. By setting clear goals and time-blocking my schedule, I ensure that I am continually delivering results for all my clients without sacrificing quality.

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What do you believe is essential for maintaining client satisfaction?

Maintaining client satisfaction hinges on proactive communication and delivering consistent results. I believe in regular check-ins to gauge satisfaction and gather feedback. By openly discussing expectations and exceeding them where possible, I can foster lasting relationships built on trust and reliability.

Join Rise to see the full answer
How do you handle competing priorities from different clients?

When facing competing priorities, I engage in transparent communication with my clients. First, I assess the urgency and significance of each request, then I negotiate timelines based on that assessment. Keeping clients informed about my progress ensures they feel valued, even when juggling multiple requests.

Join Rise to see the full answer
Describe how you analyze client needs to tailor your services.

To analyze client needs effectively, I start by engaging them in conversations to identify their goals and pain points. I review data such as client history and market trends, which helps me tailor services to meet their specific requirements. My goal is to ensure that our offerings align perfectly with their needs.

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What role does teamwork play in your success as a Client Executive?

Teamwork is vital in my role as a Client Executive. Collaborating with other departments allows for a comprehensive approach in addressing client needs. I believe that sharing insights and resources enhances our ability to deliver exceptional service, ultimately improving client satisfaction and retention.

Join Rise to see the full answer
How do you keep up with industry trends to benefit your clients?

I stay up-to-date with industry trends by subscribing to relevant publications, attending webinars, and engaging with industry professionals through networking. This knowledge helps me provide valuable insights to my clients, positioning myself as a trusted advisor who can foresee changes and opportunities before they occur.

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What motivates you to succeed in your role as a Client Executive?

My motivation comes from the impact I can make in my clients' businesses. Seeing them succeed and knowing I played a role in that drives my commitment to deliver exceptional service and build strong relationships. I'm passionate about helping others achieve their goals while achieving my personal ambition in sales and relationship management.

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Have you ever thought about who insures the manicurist or an antique motorcycle? Specialty insurer Markel Corporation takes on the risks other insurers won't touch, from amusement parks to thoroughbred horses and summer camps. Coverage is also ava...

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DATE POSTED
April 10, 2025

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