Marketing Specialist, E-Commerce (Remote)

Remote, United States

Client Services – E-Commerce /Full Time/ Remote

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.

Please note: As we are expecting more client accounts, we are slowly recruiting and would love to keep you in our talent pool for hiring needs in the near future. We are currently only reviewing resumes and screening applicants as we are not actively hiring for this role. If you'd like to be considered, we encourage you to apply!

*Only U.S. based candidates will be considered as we are not currently hiring internationally*

We are looking to add to our dynamic, dedicated, and talented team with a top-notch E-Commerce Specialist with a great work ethic who thrives in organizations that are evolving and leading the way we do marketing.

Job Summary: 

As SmartBug’s remote E-Commerce Specialist, you will execute our client’s marketing strategy and plans, working to exceed client expectations - on schedule and on budget. The E-Commerce Specialist will also work with writers and designers, source content, and create compelling offers while ensuring SmartBug and its clients are in complete alignment.

As the  E-Commerce Specialist, you will apply introductory to advanced email and SMS tactics, be stretched, grow professionally quickly, and work for hand in hand with team members to create revenue-impacting inbound marketing programs.

Responsibilities and Duties:

• Working alongside the E-Commerce Strategist to help generate client revenue growth. 
• Producing high-quality work that exceeds client expectations
• Building and maintaining strong, long-lasting customer relationships
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectivesCoordinating with the strategist to provide the client with weekly status updates Working to resolve challenging client requests or issue escalations as needed
• Educating the client on the process, execution of best practices, or technology
• Staying up-to-date with trends to help identify opportunities for the client
• Communicating opportunities to improve the client experience with SmartBug leadership
• Ensuring project dates & plans are kept up-to-date
• Ensuring their own time is accurately logged to gather project and deliverable cost/value
• Properly communicating requirements and coordinating with SmartBug creative and development resources
• Practice your craft by contributing to SmartBug Media’s blog and social media presence
• Other responsibilities as assigned

Requirements:

• 3+ years of experience with digital marketing, email marketing, SMS, content marketing, and social media
• 2+ years experience in Klaviyo preferred
• Have strong communication skills, excellent attention to detail, be well-organized and able to handle multiple projects simultaneously with a tenacious belief in hitting deadlines and meeting commitments
• Strong work ethic with a positive and enthusiastic attitude
• Demonstrated ability to think creatively based on customer requirements
• Demonstrate analytical thinking and independent management skills
• Understanding of major social media platforms
• Basic knowledge of email marketing best practices and CAN-SPAM compliance
• Desire to learn on your own and keep up with inbound marketing and Internet marketing developments and best practicesProficiency in Microsoft Office and Google Docs

Benefits and Perks:

• Health insurance with company contribution
• Paid maternity and paternity leave
• Paid vacation
• Paid time off
• Unlimited sick time 4 week paid sabbatical every 5 years of employment
• Monthly remote work allowance401(k) with employer matching
• Flexible spend plan
• Company-funded short-term disability and life insurance
• Long-term disability
• Annual leadership conference, SmartBugaPalooza
• Training budget
• The flexibility of working remotely
• MacBook Air issued to you at the time of hire

$50,000 - $60,000 a year

Salary is DOE