Marketplace Account Manager

About Us

Reachdesk is the only global, data-driven gifting platform that empowers companies to deliver moments that matter at scale. We help businesses create unforgettable experiences and build deeper connections with their prospects, customers, and employees by sending thoughtful, timely, and relevant gifts.

Reachdesk's technology powers valuable engagement insights and granular reporting on ROI so that your budget is spent where it matters most. Our platform integrates with your tech stack to deliver moments that matter across the entire customer and employee lifecycle.

Reachdesk has raised $49M in funding and we've been recognis(z)ed as one of the Top 5 Fastest Growing Products as ranked by G2. We're assembling a world-class global team across London, Lisbon and New York offices, with stratospheric growth and exciting product releases en route!

About the Role

We're seeking a Marketplace Account Manager to join the team. Working within the Supply Chain & Marketplace team, you'll be responsible for maintaining and strengthening our relationship with our global marketplace vendors.

You'll work closely with our marketplace vendors and key internal stakeholders across our organization to manage relationships with existing vendors. We want you to improve our marketplace experience by driving forward company-wide priorities with our vendors, while identifying creative opportunities to strengthen and evolve our vendor partnerships.

This role offers a unique opportunity to join an early-stage, fast-growing business with a highly ambitious team. You'll have the opportunity to make a big impact on our company and help contribute to major cross-functional projects.

What you'll be doing

• Manage our relationships with existing marketplace partners, leading regular meetings to communicate Reachdesk updates, share customer feedback, and compile vendor updates and commentary
• Act as the voice of our vendors within the organization, making sure agreeable vendor requests are prioritized. Help guide internal product roadmap based on feedback,
• Oversee negotiations and conversations with vendors regarding changes to marketplace product pricing, Reachdesk's terms and conditions, and operational expectations
• Manage recourse and improvement plans with vendors who fall short of customer service expectations
• Partner with vendors and marketing team to develop comarketing and joint promotion opportunities
• Partner with business development representatives on the marketplace team to ensure proper transition of new vendor management
• Monitor and advise on any issues that present risks or opportunities to the organization

About you

• 4+ years of operations scaling and management experience ideally in a high-growth / start-up environment
• At least 2+ years experience in Account Management or Sales
• Strong negotiation skills and comfort driving forward Reachdesk priorities
• Demonstrated experience building partnership relationships within a multi-vendor marketplace environment
• Bilingualism highly valued
• In depth knowledge of logistics, including marketplace drop-ship models
• Proficiency in Excel and other data analysis tools
• Superb communication (both written and verbal)
• Attention to detail and organizational skills

Benefits & Perks

• Competitive salary
• The chance to build something special and work directly with experienced founders
• An opportunity to grow quickly with a company that is breaking new ground
• Full autonomy over your own team and projects
• Remote working & flexible hours
• Competitive Medical, Dental, Vision coverage
• 401(k) matching program
• Unlimited PTO

We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds.