Marketplace Trainer

About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top e-commerce shopping destinations around the world.

What makes us different from other SaaS companies in the space?

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their e-commerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Role

The Marketplace Trainer is responsible for training new and existing marketplace team members on relevant processes, procedures, and product releases. This individual will also be responsible for organizing, managing and maintaining the marketplace knowledge base. This role will report directly to the Director of Training and work very closely with marketplace Leadership.

The Responsibilities

• Collaborate with key stakeholders for Feedonomics’ Marketplaces product and service offerings in assessing training needs analysis, making recommendations and updating training curriculum to meet business and stakeholders’ needs
• Aid in the development, administration, maintenance and distribution of marketplace-related learning materials including, but not limited to, documentation, manuals, reference guides, administrative records, electronic courses, and learning management systems
• Create and implement training programs for the Global Operations - Marketplace team (and other teams as necessary) to accelerate core knowledge and skill mastery
• Develop and deliver virtual new hire, upskill and gap training programs with a focus on Feedonomics Marketplaces designed to ensure that Feedonomics team members receive industry-leading training
• Report on team members’ development, strengths, areas of improvement, and provide training recommendations.
• Collaborate with the QA team to determine appropriate KPIs and processes for quality review
• Ensure team members are up-to-date with industry changes by facilitating additional training or developing learning materials for new processes and technologies.
• Partner with other departments to ensure ongoing visibility to organizational developments (new products, services, changes in existing products and services, etc.) as related to marketplace initiatives.
• Expanding internal Marketplaces training to external stakeholders including partners and clients.
• Use discretion and work independently with minimal supervision

The Requirements

• 2+ years successfully working in the ecommerce industry with a focus on marketplaces (Amazon, eBay, Walmart, etc.), including but not limited to: restructuring of product data to fit criteria of specific marketplace channels, managing the import/export of said data, and troubleshooting issues across systems.
• 1+ years experience as a corporate trainer, providing direct coaching or training in a classroom, group or 1-on-1 setting or relevant demonstrable experience required
• 1+ years of curriculum development and performance-tracking experience required
• Experience working with a SAAS company required
• Basic knowledge of instructional design theory and implementation preferred
• Ability to change communication and training approach to accommodate a variety of learning styles required
• Familiarity with traditional and modern-job training methods and techniques preferred
• Ability to work with a variety of personalities and build relationships
• Ability to create informational product content
• Excellent verbal and written communication skills
• Ability to multitask in a deadline-driven environment
• Ability to methodically analyze data sets
• Strong analytical, critical thinking, and research skills
• Excellent attention to detail and organizational skills
• Strong problem-identification and resolution skills
• Bachelor's Degree in Education, Business Development or Administration, Instructional Design, or related field, or at least 3 years work experience in a related field strongly preferred

What's in it for you?

• Remote work set-up
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Monthly half-day Fridays (yes, really!)
• 401K retirement plans
• Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more
• Internal Feedonomics skill certifications
• Virtual and in-person team events
• FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events
• Employee Resource Groups (ERG)
• Referral bonus program

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

#LI-Remote
#LI-MS1

WOIiOTuDyE