Marqeta is seeking an Operations Analyst for its Customer Support team in Warsaw. The successful candidate will manage day-to-day operations, ensuring compliance and efficiency within the team.
Sign up for our
weekly newsletter
of fresh jobs
Skills
Analytical skills
Excellent communication
Experience with remote teams
Knowledge of Fintech products
Process improvement experience
Strong organizational skills
Responsibilities
Evaluate and report on customer complaints
Partner with BPO vendors for headcount tracking
Assist in management of escalations
Monitor customer support operations KPIs
Contribute to risk management efforts
Support process improvement initiatives
Participate in quality assurance reviews
Build relationships with stakeholders
Support development of operational policies
Education
Bachelor's degree in a related field
Benefits
Competitive salary
Health insurance
Remote working options
Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button