Job details
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Operations Analyst
Marqeta is seeking an Operations Analyst for its Customer Support team in Warsaw. The successful candidate will manage day-to-day operations, ensuring compliance and efficiency within the team.
Skills
- Analytical skills
- Excellent communication
- Experience with remote teams
- Knowledge of Fintech products
- Process improvement experience
- Strong organizational skills
Responsibilities
- Evaluate and report on customer complaints
- Partner with BPO vendors for headcount tracking
- Assist in management of escalations
- Monitor customer support operations KPIs
- Contribute to risk management efforts
- Support process improvement initiatives
- Participate in quality assurance reviews
- Build relationships with stakeholders
- Support development of operational policies
Education
- Bachelor's degree in a related field
Benefits
- Competitive salary
- Health insurance
- Remote working options
- Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
Marqeta Glassdoor Company Review
Jason Gardner
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Marqeta DE&I Review
4.2
CEO of Marqeta
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By
Marqeta
Our mission is to be the global standard for modern card issuing, empowering builders to bring the most innovative products to the world.
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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 14, 2024
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