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Job details

Operations Analyst

Marqeta is seeking an Operations Analyst for its Customer Support team in Warsaw. The successful candidate will manage day-to-day operations, ensuring compliance and efficiency within the team.

Skills

  • Analytical skills
  • Excellent communication
  • Experience with remote teams
  • Knowledge of Fintech products
  • Process improvement experience
  • Strong organizational skills

Responsibilities

  • Evaluate and report on customer complaints
  • Partner with BPO vendors for headcount tracking
  • Assist in management of escalations
  • Monitor customer support operations KPIs
  • Contribute to risk management efforts
  • Support process improvement initiatives
  • Participate in quality assurance reviews
  • Build relationships with stakeholders
  • Support development of operational policies

Education

  • Bachelor's degree in a related field

Benefits

  • Competitive salary
  • Health insurance
  • Remote working options
  • Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
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CEO of Marqeta
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Jason Gardner
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Our mission is to be the global standard for modern card issuing, empowering builders to bring the most innovative products to the world.

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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 14, 2024

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