Job details

Marquee Events Escort & Escort Lead Opportunities (Seasonal/Temporary Assignment)

ENTERTAINMENT ESCORT: Responsible for facilitating Entertainment performances. Position promotes positive guest experiences through one-on-one interactions with guests and by assisting performers.

MAJOR RESPONSIBILITIES:

Facilitates entertainment performances by providing positive service and accurate information to guests according to Entertainment departmental guidelines and expectations. Responsible for the safety and physical well-being of performers while on set. This includes; assisting with lines, camera and photos, autograph books and other guest/management needs. Responsible for safely escorting performance vehicles to, on and from set, while monitoring guest safety.
Assists and accompanies Entertainment performers to, on and from assigned sets. Supports Animated Characters with Dressing/Undressing character costumes including Zippers, Snaps, shoes and Head pieces.
Responsible for assisting in operational/administrative duties which may include; daily set up and strike of stanchions and signage, proper use and refueling of company vehicles, and completion of daily paperwork.
Follows daily care guidelines for character costumes in order to maintain the integrity of the performance or role and provides communication to management regarding costume problems, issues and concerns.
Expected to occasionally participate in Entertainment performances as directed by Entertainment Management.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.

SCOPE: Responsible for ensuring performer and guest safety during guest/character interactions and upholding UO’s Mission of delivering unforgettable experiences to our guests.

EDUCATION: High school degree or GED required.

LEAD ESCORT: Oversees the overall operation of meet and greet/show performances to facilitate and ensure an enjoyable and efficient guest and performer experience; Supports management in directing and coordinating activities of department and team members by performing the following duties.

MAJOR RESPONSIBILITIES:

Monitors and assists multiple performers and guests before, during and after show and meet and greet performances to ensure exceptional experiences. Provides direction for guest flow. Monitors performance length and guest count. Provides up to date and accurate information regarding all set/shows. Responsible for the safety and physical well-being of performers while on set.
Provides work direction to team members. Communicates performance, behavior standards and expectations; provides feedback for recognition and performance improvement. Captures written behaviors using the Lead Observation Report to support managerial and supervisory documentation. Assists with training new and current team members. Assigns who will provide daily training. Informs team members of current and new company policies and procedures. Observes and directs staff member’s compliance with wardrobe and grooming standards.
Completes assigned paperwork/observation reports including guest counts, informational/historical log.
Performs venue administrative responsibilities, including opening and closing duties, as needed.
Participates in sets/shows as directed by Entertainment Management.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform other duties as assigned.

SCOPE: Oversees the overall operation of meet and greet/show performances to facilitate and ensure an enjoyable and efficient guest and performer experience; Supports management in directing and coordinating activities of department and team members by performing the following duties.

EDUCATION: High school degree or GED required. Associate’s Degree (AA) or equivalent preferred.

EXPERIENCE: 1-3 Years: Hospitality background preferred, particularly in the areas of Entertainment, Guest Services, and/or Operations; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: Valid FL Driver’s License required

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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