General Manager - Franchised

Location: Welcome Are you ready to lead a team of Cardo Hotel Ambassadors and ensure all our guests will have an exceptional experience? Your duties will include: • Welcoming guests and instantly making them feel at ease • Registering guests according to local guidelines • Responding to guest requests and handling guest problems and complaints • Ensuring correct invoicing and guest payments • Fulfilling administrative tasks like reporting, responding to calls & emails• Assisting guests with luggage and packages• Monitoring people entering the building and reporting any suspicious activity• Welcoming and acknowledging guests according to company standards• Processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests• Ensuring rates match market codes, documenting exceptions• Verifying/adjusting billing for guests & securing payment• Communicating to appropriate staff when guests are waiting for an available room• Advising guests of messages• Clearing departures in the computer system• Coordinating with Housekeeping to track room status and guest concerns• Filing guest paperwork or documentation• Preparing daily reports for hotel management• Operating telephone switchboard station• Running and checking daily reports, contingency lists, and credit card authorization reports• Cashing guests’ checks, processing all payment types, vouchers, paid-outs, charges, and providing change• Anticipating and addressing guest service needs; assisting individuals with disabilities; supplying guests with directions and information• Answering, recording, and processing all guest calls, requests, questions, or concerns; following up to ensure each has been met to guests' satisfaction• Thanking guests with genuine appreciation• Counting and securing bank at beginning and end of shift• Hosting guests for Food & Beverage outlets, Wellness, meetings, and (social) events• Following company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager• Ensuring uniform and personal appearance are clean and professional• Maintaining confidentiality of proprietary information; protecting company assets• Speaking using clear and professional language; answering telephones using appropriate etiquette• Developing and maintaining positive working relationships; supporting team to reach common goals; listening and responding appropriately to the concerns of employees• Ensuring the safety and security of all hotel guests, team members, and property• Staying alert during their entire shift to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in• Notifying Loss Prevention/Security of any reports of theft• Complying with quality assurance standards• Providing feedback to superiors regarding staffing levels and department specific situations to ensure that guest service, operational needs, and financial objectives are met• Performing other reasonable job duties as requested by SupervisorsType: Front OfficeCDIContract:Languages:• Excellent Communication Skills• Ability to Serve Client's Needs• Consistent display of impeccable ethics• Customer service-oriented• Problem solver• Positive approach• Have at least 1 year of relevant work experience in Front Office• Speak fluent English and Dutch and/or French, any other language is considered an asset• Exceptional interpersonal skills• Team player• Good knowledge of all MS Office applications, knowledge of Opera is a plus• Be open-minded and flexible in the duties• Eligibility to work in Belgium• Internationally experienced• Affinity with a more refined lifestyle#J-18808-Ljbffr