Sr. Manager, Digital Product Operations, QE Functional

Job Number 23074995Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYIf you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.The Quality Assurance team within Digital is responsible for the delivery of large, high-impact initiatives, projects, enhancements, and hotfixes/maintenance for branded digital assets on the web, mobile app, and API platforms. The Senior Manager oversees the release planning process, workflow and quality processes, working with key business stakeholders to understand individual business area and product priorities, working with IT and QA to create a balance between maximizing work output and minimizing risk. This position manages change throughout the Software Development Lifecycle (SDLC) to address immediate and unexpected needs. The Senior Manager will manage to the roadmaps for enterprise work, creating robust reporting of initiatives status & strategies, releases and providing key business stakeholders with initiative, release and workflow communication tools for executive management and will work closely with Product Owners, QA disciplines and IT to ensure synergy between Digital and dependent channel teams. Will communicate with channel partners to ensure alignment, initiative status and exposure of release information. This role has 2 – 3 direct reports and manages the workload of others.CANDIDATE PROFILEEducation and Experience• 4-year degree from an accredited university in Computer Sciences, Software Development or Business Administration, or equivalent experience/certification.• 7+ years’ experience in Software Testing, Software Development, or related professional area• Experience managing transformational strategies for business units.• Experience managing a distributed team, including FTEs and External Partner resources• deliver results under challenging conditions, particularly when faced with complexity and ambiguity.• Proven experience in using and developing automated test strategy and integration• SAFe Agile experience• Must possess critical thinking skills in addition to good interpersonal and communication skills• Technical aptitude and ability to learn new software solutions quickly• Authoring test cases using BDD• Working in a fast-paced, Agile/Scrum engineering environment delivering incremental software with high quality• Lead and support relevant governance reviews and audits across product squads.• Cloud based testing Technology and Tooling• Guiding the development of standards for software quality in a shift left environmentCORE WORK ACTIVITIESMaintaining Goals• Consistently drive delivery to maximize each release in support of Digital revenue and room night goals.• Ensure predictable, frequent release cadence to enable the Path to Quality.• Consistently partners at the program level to review roadmaps, and identify gaps, opportunities, and resource needs;• Documents project progress accurately and submits reports in a timely manner, ensuring delivery deadlines are met.• Leading geographically dispersed teams while being sensitive to all cultures and norms• Enhance and maintain the Digital QE Functional strategy across Digital channels.• Leading geographically dispersed teams while being sensitive to all cultures and norms Consistently drive delivery to maximize each release in support of Digital revenue and room night goals.Managing Work, Projects, and Policies• Balance maximizing release content with minimizing risk so that key business projects have clear path to production without risk from lesser priority projects.• Meet with product owners and business expertise leads to understand current priorities and work plans to ensure alignment with releases and paths to production.• Manage to platform roadmaps, including executive roadmap depicting all items going to market across digital web (desktop and mobile), mobile apps, and APIs.• Manage communications regarding release progression and risk.• Communicate and negotiate with key IT stakeholders to map dependent releases to ensure alignment of other infrastructure work.• Lend support to other Channel product development efforts as needed.Systems and Tools• Solid understanding and practical use of Jira, HPQC, Service Now, and other QA/QE-related tools.• Experience developing, maintaining, and communicating complex processes to support Digital Quality strategy.• Knowledge of WebGL, React, AWS solutions architecture, HTML, CSS, Javascript, Java• Knowledge of SoapUI, BrowserStack, SauceLabs, JMeter, Cypress bManaging Work, Projects, and Policies• Ensure Test artifacts are consistent and of the right quality.• Balance maximizing release coverage while minimizing risk so that key business projects have a clear path to production without risk from lesser priority projects.• Meet with program teams, product owners, and business expert leads to understand current priorities and work plans to ensure alignment to ensure adequate automation support ultimately leading to quality releases.• Manage to platform roadmaps, including executive roadmap depicting all items going to market across Digital channels from a release and automation perspective.• Manage initiative communications and any escalation of risks.• Communicate and negotiate with key IT stakeholders to map dependencies to ensure alignment of other infrastructure work.• Lend support to other Channel product development efforts as needed.Additional Responsibilities• Using best practices, gatekeeping our Quality standards and best practices to ensure efficient, effective testing for initiatives, enhancements, releases, and regression testing across all our supported channels• Recommending improvements as necessary to our standards and best practices• Defining quality metrics, gathering and analyzing the data to implement the process improvements based on analysis results• Upholding Marriott’s culture that is committed to quality, Championing and using test driven development and repeatable processes through SDLC• Enforcement of an existing process to test all releases that include automation into the software building, testing, and releasing process• Development & review of Integration, regression test plans to perform measures and certify the product quality• Communicates across teams, disciplines, and levels to maintain the flow of information during the path to production.• Performs other reasonable duties as assigned by manager.• Provide timely feedback on resources performing functional work.• Escalate issues to the manager as they occur.• Maintain vendor relations. Connect with the vendor partners often to review performance of the team.• Tracking time and reporting up to leadership as needed.• Experience with virtualized products/services/solutions is a plus.• Knowledge of test automation concepts such as keyword and autonomous driven framework.Managing and Conducting Human Resources Activities• Interviews and hires employees.• Promotes the fair and equitable treatment of employees.• Facilitates regular, ongoing communication in department (e.g., staff meetings) while being sensitive to various time zone requirements.• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with customers and employees.• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.• Solicits employee feedback.• Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.• Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process.• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.• Identifies talents of direct reports and their teams and assists with their growth and development plans.• Demonstrates self-confidence, energy, and enthusiasm.MANAGEMENT COMPETENCIESLeadership• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.• Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.Managing Execution• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.Building Relationships• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.• Reading Comprehension – Understands written sentences and paragraphs in work related documents.• Writing - Communicates effectively in writing as appropriate for the needs of the audience.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?