Business Analyst

Introducing Masabi 

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Role:
// We are seeking a skilled Business Analyst to join our Product team, focusing on defining and refining requirements to enhance our platform's flexibility and scalability. This role will support API enhancements and configuration improvements to meet diverse customer needs, ensuring our platform is technically robust and aligns with business objectives. You will collaborate with development teams, translating requirements into clear features and integrations that support our adaptable, open architecture.

As a Business Analyst, you will work closely with software engineers, UX designers, and stakeholders throughout the development process. This position demands strong analytical skills, an ability to capture the big picture, and thorough documentation to support scalable solutions.

This is a great opportunity to join a fast-growing company where you can drive meaningful improvements in fare collection systems for millions of transit users worldwide.

Location: This role is fully remote and only opened to Colombia-based candidates.


Responsibilities:

• Collaborate with product and development teams to translate high-level platform business requirements into clear, detailed user stories and acceptance criteria.

• Establish and maintain domain expertise, with a focus on API functionality and configuration improvements.

• Gather insights from internal stakeholders to understand platform usage, identify gaps, and support the development of comprehensive requirements.

• Partner with product managers and engineers to design features that prioritize flexibility, scalability, and technical robustness.

• Actively engage with engineering teams throughout the development process to refine requirements, support testing, and ensure features meet specifications.

• Stay informed on evolving business needs and regulatory requirements to ensure our platform continues to meet necessary standards.

• Contribute to the prioritization of features, enhancements, and bug fixes based on development feedback and organisational priorities.

About You:

• A problem-solver passionate about creating clear and actionable solutions.

• Experienced in a Business Analyst role or similar position within a technical or software-driven environment.

• Knowledgeable in working with APIs, configurable platforms, or similar technical contexts, with the ability to discuss requirements and specifications effectively with engineers.

• Highly analytical, able to translate business needs into structured, detailed requirements.

Some of our benefits:

• Competitive salary package

• 15 days paid vacation for each year of service plus 18 public holidays 

• Private Healthcare 

• Monthly team bonding allowance 

• Menopause support

• Choice of a workstation 

• Ability to work for up to 3 months per year from any country in the world

• Fun and collaborative environment with a focus on making a difference in the world

// In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year. 

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.

We’re already powering journeys - are you ready to join us?