Investment Services Specialist - Special Products & Financial Planning

The Opportunity

As an Investment Services Specialist you will process required paperwork and provide customer service for new business submissions. This may include new business applications, maintenance items, transfer paperwork and various other supplemental accounting paperwork. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

The Team

The MMLIS Special Product New Business Team supports Financial Planning, V ariable Life and Group Plans processes as well as other functions supported through our BGA relationships with Ash Brokerage and Crump Insurance Services.

The Impact

The successful candidate will deliver business value by processing broker dealer new business, reviewing new account paperwork, communicating with advisors and providing world class customer service for new and existing business. The goal of the job is to create complete, accurate and ‘in-good-order’ documents reaching the Business Acceptance Team.

Key Responsibilities Include:

• Review broker dealer new business submissions for accuracy and completeness.

• Identify cases that are not in good order (NIGO) and work with our Field force to resolve.

• Provide telephone support to both internal and external customers concerning paperwork requirements, NIGO issues, setting up customer accounts, etc.

• Process client data into back office systems with a high level of accuracy.

• Research and resolve operational issues as needed.

• Identify and resolve problems using Root Cause Problem Solving tools.

• Work effectively to meet/exceed productivity and quality standards.

The Minimum Qualifications

• 2+ years operational work experience and/or experience reviewing items for accuracy

• 2+ years customer service experience and/or working with internal or external customers

• High School Diploma/GED or HiSET

• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

• 1 year financial services industry experience

• Basic knowledge of registration types, brokerage account features, managed account attributes, billing of managed account

• Working knowledge of the securities industry specifically as it relates to back office processing for standard non-retirement accounts

• Knowledge and understanding of FINRA/SEC rules and regulations preferred

• Knowledge of MMLIS new business workflows, systems, and concepts

• College degree preferred or equivalent business experience

• Superior telephone and communication skills

• Strong organization and analytical skills

• Ability to work in a fast paced environment and adhere to strict deadlines

• Ability to work overtime and/or work a flexible shift arrangement as business needs arise

What to Expect as Part of MassMutual and the Team

• Regular meetings with the team

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.