Business Operations Manager, WMS

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Material Bank is seeking a highly skilled business leader with deep operations experience and a solid understanding of WMS functionality. There will be a strong focus on downtime mitigation, functional design and testing, and operational excellence within complex same-day outbound processing environments. The ideal candidate will have expertise in Warehouse Management Systems (WMS), coupled with a strategic mindset for analytics, continuous improvement, and effective collaboration with peers, vendors, and clients. This role will play a crucial part in driving brand implementations and ensuring seamless operations through proactive problem-solving and optimization initiatives.

What you’ll do: 

• WMS Optimization: Utilize deep expertise in Warehouse Management Systems (WMS) to optimize system performance, reduce downtime, and enhance operational efficiency. 
• Downtime Mitigation: Develop and implement strategies to minimize system downtime, including proactive maintenance, troubleshooting, and rapid resolution of issues.
• Functional Design and Testing: Collaborate with cross-functional teams to design and test WMS functionalities, ensuring alignment with operational requirements and business objectives.
• Operations Analytics: Collect, analyze, and interpret operational data to identify trends, patterns, and opportunities for improvement. Develop actionable insights to drive decision-making and operational enhancements.
• Continuous Improvement: Lead continuous improvement initiatives to optimize workflows, increase productivity, and reduce costs within the warehouse environment. Drive innovation through the implementation of best practices and emerging technologies.
• Peer Collaboration: Work closely with operations teams, IT professionals, and other stakeholders to address challenges, share best practices, and drive alignment on operational goals.
• Vendor and Client Interaction: Serve as a key point of contact for WMS vendors and clients, facilitating communication, managing expectations, and ensuring successful implementations and ongoing support.
• Complex Same-Day Outbound Processing: Oversee and optimize same-day outbound processing operations, ensuring timely and accurate order fulfillment while meeting client SLAs and quality standards.
• Brand Implementations: Lead the implementation of new brands or product lines within the warehouse, collaborating with internal and external stakeholders to ensure smooth transitions and alignment with brand requirements.
• Training and Support: Provide training and support to warehouse staff on WMS functionality, best practices, and procedural changes. Serve as a subject matter expert and resource for WMS-related inquiries. 

What you’ll bring: 

• Bachelor's degree in Operations Management, Supply Chain Management, Business Analytics, or related field.
• 5+ years of experience in operations analysis, with a focus on Warehouse Management Systems (WMS) and complex same-day outbound processing environments.
• Proven track record of mitigating downtime, designing and testing WMS functionalities, and driving operational excellence.
• Expertise in data analysis tools and techniques, including SQL, Excel, and data visualization platforms (e.g., Tableau, Power BI).
• Strong understanding of warehouse operations, inventory management principles, and WMS functionality.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams, vendors, and clients.
• Detail-oriented mindset with strong problem-solving abilities.
• Experience in vendor and client-facing roles is highly desirable.
• Project management experience is a plus. 

What you’ll get from us:

• Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events 
• Relaxation and Celebrations: Generous PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect). 
• Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program. 
• Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well. 
• Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters! 
• Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.