Job details

Customer Service Representative

Matic, a startup in the insurtech industry, is seeking a Customer Experience Representative to enhance insurance client retention by providing exceptional service.

Skills

Effective communication skills, especially over the phone
Ability to understand customer situations and provide resolution options
Tenacity and persuasiveness
Self-motivated and adaptable to change
Ability to multitask and use computer systems

Responsibilities

Provide expert service and guidance to clients via phone, email, and text
Ensure correct documents are sent based on client's situation
Articulate Matic value proposition clearly to clients
Achieve team goals for productivity and client satisfaction
Offer other insurance products to clients where applicable

Education

Customer service experience or advocacy is preferred
Insurance knowledge is preferred

Benefits

Career advancement and internal promotion opportunities
Matic stock options for all employees
Unlimited Paid Time Off
Company-covered Health, Dental & Vision insurance
401(k) Retirement Plan
Continuing education and professional development
Team culture with frequent team events
Modern office environment in downtown Columbus

To read the complete job description, please click on the ‘Apply’ button

Matic Glassdoor Company Review

3.3

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CEO of Matic

Benjamin Madick

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By Matic

Matic is a digital insurance agency built to simplify your whole world of insurance. Our mission is to provide an unbiased approach to insurance, delivered conveniently, transparently, and for the best value.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Insurance Agencies & Brokerages

TEAM SIZE