Job details

Senior Director, Client Success (Strategic Team Lead)

Maven is seeking an experienced Senior Director to lead the Strategic Client Success team, managing high-growth accounts and driving performance, growth, and advocacy.

Skills

Strong verbal and written communication skills
Leadership and problem-solving abilities
Analytical skills and ability to understand data
Experience in client services or account management

Responsibilities

Lead, inspire, and mentor a team of five Individual Contributors
Drive performance and growth of global Book of Business
Define operational metrics and track performance
Gather and leverage customer feedback to drive enhancements
Manage client escalations and build client relationships
Represent client success in new business discussions

Education

Bachelor's degree or higher

Benefits

Access to Maven's full platform and specialists
Wellness partnerships and weekly gatherings
Generous parental leave and professional development stipend
401K matching for US-based employees

To read the complete job description, please click on the ‘Apply’ button

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CEO of Maven Clinic

Kate Ryder

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By Maven Clinic

Maven is the largest virtual clinic specializing in women's and family health. Since it's launch in 2014, Maven has been providing support across fertility, pregnancy, adoption, parenting, and pediatrics worldwide.

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