Job details

Marketing Operations Manager

About Maze

Maze is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and have an extensive advisory network.

We're on a mission to empower modern teams to build better user experiences by testing and learning rapidly with real users. To do this, we've partnered with the world's biggest design tools, including Adobe XD, Figma, InVision, Sketch, and Marvel. We power over 60,000 brands globally, including IBM, Logitech, Pipedrive, Uber, Greenpeace, and Braze.

We're a fully remote team working across 35+ countries. You'll be joining a passionate team whose resumes include Canva, Figma, GitLab, Google, InVision, Typeform and Zendesk.

WHAT YOU WILL DO

Oversee Marketing Automation and system integration, collaborating with demand generation and product teams to optimize marketing programs and staying abreast of evolving industry methodologies.
Lead the marketing tech stack roadmap, ensuring alignment with departmental needs from evaluation to implementation while meticulously managing the budget.
Drive continuous enhancement of the database function, managing the lead life cycle, refining data sources, acquisition, cleansing strategies, and implementing automated database maintenance processes.
Partner with the Revenue Operations, Life cycle marketing manager, and data team for comprehensive tracking and reporting, enhancing business decisions and ROI to ensure marketing objectives are aligned with the company's goals and objectives.
Collaborate with Data and Analytics for precise reporting on customer lifetime value versus acquisition costs per marketing tactic.
Regularly update marketing and sales stakeholders with performance insights, fostering a cohesive, data-driven marketing strategy.

WHAT WE ARE LOOKING FOR

5+ experience in marketing operations and automation, leading on enterprise marketing automation platforms such as Salesforce, Iterable, Market, Hubspot, Zoominfo, Ringlead or similar.
Experience with Iterable +
Demonstrated experience designing an innovative marketing technology stack.
Proven experience with change management and organizational transformation
Proven experience with lead life cycle implementation
Proven track record of implementing and executing efficiency measures in a high-volume lead flow model.
(nice to have) Experience with automated outbound systems.

GOALS YOU WILL CONTRIBUTE TO OR OWN

Streamline and optimize marketing processes, reducing redundancies and improving workflow to increase overall efficiency.
Implement data governance strategies and analytics frameworks that result in a more data-informed marketing strategy, improving decision-making accuracy through quantifiable measures
Oversee the implementation and integration of new marketing technologies while ensuring existing tools are fully optimized to support the department's objectives, leading to an improvement in tech ROIs.
Develop robust reporting mechanisms that provide actionable insights into marketing performance, contributing to a measurable increase in key performance indicators.
Create and Maintain a best practice marketing calendar across all teams to ensure timely and effective marketing outreach programs.

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Why Maze is unique

Early-stage startup: You will join an early-stage startup with less than 200 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.
Category: We're on a mission to democratize user testing and are truly excited about defining a new space where anyone can test and learn rapidly.
Product-market Fit: We already have a strong product-market fit for product designers and a NPS of 60, and we're excited to build on top of this to reach PMF for our new user segments.
5x Growth: We're a fast-growing startup and we have big goals! You will have the opportunity to impact Maze's growth and help us achieve the next milestone in our journey.

Benefits

Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- For some locations, coverage options vary, please see our benefits pages for more information
Dental insurance, 100% of the team member premium paid
- For US team members this includes orthodontics
Free access to proper mental health care, unlimited virtual therapy sessions (with a human)
Life and Disability Insurance, 100% of the team member premium paid
Unlimited, flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month in benefits to be used at your discretion, get the benefits that matter to you with our flexible a-maze-ing benefits
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year and gaming sessions every other Thursday
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: lunch-and-learns, coffee chats, quarterly all-hands meetings, and more