Business Technical Analyst - job 1 of 3

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

About McDonald’s Global Product Engineering Team

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers each year. More and more of our customers are interacting with McDonald’s through Digital channels, including our Mobile Apps and In-Store Kiosks. The McDonald’s Global Product Engineering Team is responsible for driving digital innovation inside and outside of our restaurants. We identify the most meaningful opportunities for our customers and our business, and we bring them to life through industry-changing products like Mobile Ordering and McDelivery.

The Business Technical Analyst position is essential for managing the day-to-day activities and requests sent to the U.S. Global Mobile App team. The Business Technical Analyst will ensure the following for our GMA Platform:

• App Functionality: Verify that the app is functioning as designed.
• Process Adherence: Ensure that team processes are consistently followed.
• Testing Oversight: Conduct thorough testing to identify and resolve issues.
• Platform Stability: Maintain the stability of the platform.
• Enhance Engagement: on the Consumer Platform

The Business Technical Analyst is responsible for providing initial triage to defects found in our Mobile App and assessing their business impact to aid in prioritization. Key responsibilities include:

• Defect Triage: Conduct initial assessments of defects to determine severity and business impact.
• Dashboard Creation: Develop dynamic, accurate, and meaningful dashboards and reports from multiple data sources.
• Data Analysis: Extract, analyze, and manipulate data from production databases to generate ad hoc reports.
• Cross-Functional Collaboration: Partner with Product Owners and collaborate across teams to evaluate, measure, and communicate the business value of upcoming features and enhancements.

Responsibilities

• Dashboard and Report Management: Create and manage dashboards and reports related to business data.
• Coordination with Partners: Collaborate with external and internal partners on Global Mobile App initiatives, including backlog refinement, grooming, prioritization, and maintenance.
• Cross-Functional Partnership: Work closely with U.S. Product Owners, leadership, marketing, operations, legal, analytics, engineering, and design teams to refine requirements in the form of epics, stories, and incident reports.
• Business-Technology Bridge: Act as a liaison between business customers and technology solution providers.
• Process Documentation: Thoroughly understand and document business processes within Confluence.
• Data Analysis: Analyze customer insights, data, and competitive analyses to identify problems and opportunities.
• User Testing Support: Assist with user testing before and after each app release.
• Effective Communication Management: Manage communications effectively with collaborators and other cross-functional teams.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $87,050 – $108,810 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• 3-5 years of experience translating customer needs into product features.
• Bachelor’s degree in a related field.
• Extensive experience with JIRA, Confluence, ServiceNow
• Excellent interpersonal, written, and verbal communication skills.
• Self-starter with a strong bias for action.
• Comfortable managing multiple tasks and projects while providing status updates as needed.
• Experience collaborating with a diverse set of internal partners to get results.
• Strong critical thinking and analytical skills.
• Customer-centric approach with a passion for delivering exceptional digital experiences.
• Familiarity with mobile/web apps and digital products is preferred.

Preferred experience:

• Database: SQL, DB Management
• Monitoring: New Relic, Kibana, Adobe Analytics, or Graphana
• Data Visualization: Tableau and PowerBI

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.