Director, Program Management

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Summary

The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.

The Director, Program Management Office (PMO) role reports to the Sr. Director, Global Technology, PMO. This role is responsible for driving excellence across the Global organization and leading strategic programs for technology. The Director coordinates the portfolio and will be a dedicated lead to specific program(s) to provide direction and leadership ensuring successful delivery and value realization.

Accountabilities & Responsibilities:

Primary Duties:

Lead the business and technical community on Program management processes to deliver business outcomes:

• Strong ability to solve complex problems and translate to action that has a broad impact on the function.
• Facilitates and participates in program discussions including internal directors & above and external managing directors / partner executives.
• Ensures efforts are aligned to organizational strategic objectives.
• Holds program resource planning accountability across multiple organizations and levels of leadership for complex multi-phased programs.
• Develop company-wide project management policies, standards, and procedures for delivering new capabilities and transformation initiatives.
• Drives risk assessment and vital trade-off conversations to maintain acceptable risk program risk profile.
• Implement an inclusive organizational operating model that integrates multiple vendors and partners to deliver complex capabilities.
• Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning for delivering strategic business initiatives.
• Accountable for leading special projects and company initiatives.
• Allocates and aligns appropriate resources to ensure that projects, enhancements and support is/are completed within committed time, scope and budget.

Influences and advocates for the work between key stakeholders, partnerships, global functional teams and markets:

• Strong ability to advocate a creative atmosphere, facilitate entrepreneurial meetings, and envision a final product and overall market acceptance early in the design and / or development process.
• Establish and nurture positive relationships with customer organizations, communities of practice and sourcing agencies. Support all areas of the business with finding and assessing talent.

Provide leadership, direction, and coaching. Demonstrates servant leadership:

• Demonstrates the ability to adapt and lead change and mentor others in the acceptance and support of change and the ability to formulate questions and ideas.
• Has ability to see and account for the “big picture” as well as the details.
• Possesses the ability to problem-solve by bringing to bear critical thinking, analytical data, and adaptability.
• Present findings and recommendations to leadership in a clear and compelling manner both visually and verbally.
• Presents information on projects, initiatives or other subjects to peers, teams, and executive leadership.
• Participate in RFP activities including sales meetings with prospective clients.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $$168,350.00 - $218,860.00 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• 10+ years of proven experience in large, technology program and portfolio management
• 5+ years with project delivery methodologies and tools
• Bachelor’s degree in management information systems, Business, or related field
• Experience managing global technology initiatives/strategic programs
• Experience inspiring change management initiatives across an organization
• Expert user MS Project, MS Excel, MS PowerPoint, and MS Word
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

Preferred Qualifications:

• Experience leading business transformations with people, process, and technology changes.
• Experience with Planview or similar enterprise PPM tools
• Master’s degree in Management Information Systems, Business, or related field
• One or more of the following Project/Program Management certifications (e.g., ACP, AgilePM, PgMP, PMP, PPM, PRINCE2, etc.)

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.