Learning & Development Manager, McDonald’s Corporate Development

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

This is an incredible opportunity. As the Manager, Learning & Development (L&D) for Corporate Development you will be part of the Global Learning & Development team during a period of unprecedented innovation and transformation, within Global People Modernization. With a long-standing commitment and investment in Learning and Development (L&D) and our Hamburger University brand combined, paired with critical transformation occurring, this role will help is a key builder to further evolve and accelerate learning and development of our people as an imperative for our business growth across the McDonald’s system.

This role reports to the Director of Learning & Development, Global Corporate Development, and will need to closely partner with the enterprise stakeholders and the Global People Team to achieve the goals. Within this role you will support and partner with the L&D Director for Global Corporate Development on the strategy, planning, and execution of the talent development strategy and global learning programs for the critical business functions worldwide. You will collaborate with functional leaders, segments, markets and team members to build talent that can deliver against the needs of our rapidly changing business and customer expectations. The purpose of this role is to develop key capabilities and enable cross functional collaboration across the system and support the restaurant and customer experience of the future.  In this highly visible and critical role, you will ensure the programs meet rigorous expectations and are aligned to the strategic priorities of the function and the business.

Responsibilities

• Support Director to build dedicated multi-year Learning & Development strategy for critical growth driving functions.
• Partner with key stakeholders such as Global, Segment and Market leaders and teams to build dedicated Learning & Development curriculum and programs from design to deployment,
• Ownership of dedicated functional learning pathways and experiences, from creation, design, and execution, to support the capabilities and upskilling of talent to achieve strategic ambitions of the business.
• Manage key relationships with external vendors
• Partner with the Director to develop dedicated content mapping and skills analysis to achieve strategic ambition.
• Create and foster a continuous learning culture within Global Corporate functions, through strong multi-pronged communication and activation strategy and approach. Leveraging existing and new opportunities (HU Online, Linkedin Learning, @mcd page, etc.)
• Build dedicated learning solutions, connected to the Global Learning & Development strategy, to support the business growth driving efforts
• Achieve outcomes through flawless execution and impact.
• Unite Global Corporate functions success metrics with L&D’s Global Measurement & Analytics Development of a L&D communication strategy to drive engagement, and own the execution of this strategy for the various markets and functions.
• strategy by evaluating, driving insight, and building understanding through tracking against consistent standards and fulfilment of audience and business needs. ( NPS insights, etc.)
• Collaborate with People Partners to support elevation of talent as part of Talent Phylosphy.
• Have a deep understanding of Business Strategy, Market priorities through regular stakeholder meetings and building strong cross functional relationship, and spending time with our customers, including scheduled time in restaurants.
• Actively contribute unique ideas and expertise, in addition to gaining input and collaboration from other areas of the business
• Conduct and facilitate learning experiences, presentations, workshops, and training.
• Travel will be limited and ad-hoc only

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $98,140 - $125,130/ per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s Degree required; MBA, Master’s Degree preferred
• Minimum 8 years’ experience
• Experience in learning & development strategy, design, development, and/or systems/technology with a proven track record of excellence
• Demonstrable experience leading the execution of strategies/plans that delivered desired outcomes and strong business performance.
• Experience working cross-culturally with varied colleagues in a global and/or business environment.
• Expertise across a variety of training methods with an excellent ability to engage with people at all levels of an organization.
• Excellent communication and presentation skills. Solid influencing, negotiation and facilitation skills to champion and maintain collaborative relationships with peers and other key stakeholders, including leadership.
• Strong business acumen, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions.
• Ability to develop and translate strategic goals into successful deployment plans.
• Outstanding project management skills on complex and evolving work.
• Proven record of communicating and processing sophisticated and sensitive information.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.