Manager, Change Management (archOS)

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

McDonald’s Change COE is seeking a Manager, Change Management to work in partnership with the archOS transformation program.

As a member of the Change COE, you will be a part of a team that is building something new. You’ll find success by being a seeker of innovation, a self-starter, collaborative, and a strategic partner for our customers. We’ll ensure you have the tools to take advantage of the growth opportunities we’re excited to provide.

Proper Change Management is a critical success factor to growth at McDonald’s. We are rethinking how we support Change at McDonald’s through the formation of a Change Center of Excellence (COE). The Change COE partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business.

archOS is a multi-year transformational program, aimed at standardizing, optimizing, and modernizing our technology stacks and business processes. archOS enables our Consumer & Restaurant Platforms. It is an enterprise enabler that will set the foundation to support McDonald’s larger digital ambitions and growth goals. This foundation will allow us to deliver capabilities at speed in a stable environment and will support new capabilities that are a part of our Digital Engagement Strategy.

Responsibilities:

• Help to drive adoption of One McDonald’s Way of Doing Change Management throughout activation, deployment, and adoption of archOS - utilizing tools and techniques that will allow us to scale at speed
• Help drive the archOS change management strategy and plan including execution of change deliverables such as the overarching program communications plan, segment / market engagement strategy and plan, and archOS training plan
• Identify and build relationships with key archOS program stakeholders (both internal program and at the Segment/Market level) to drive awareness, understanding, and adoption of archOS
• Coordinate closely with the Rollout workstream and Market Activation team to support successful deployment, activation and adoption of the McDonald’s Global Mobile Application
• Work with our McDonald’s Customer Experience Teams to understand intersection points, key dependencies in rollout of new Marketing Technology Stack (MarTech) capabilities; support communications, training development and execution as needed
• Coordinate with Global Technology Initiatives to understand key dependencies and help drive awareness communications and understanding amongst impacted audiences
• Develop, execute and facilitate archOS internal and external facing communication channels including (but not limited to) global program meetings, newsletters, internal webpages, and various leadership communication forums
• Collaborate and coordinate archOS change management activities with the enterprise Transformation Management Office to ensure timely and relevant messaging / training to markets against other competing company priorities
• In conjunction with the rollout workstream, coordinate and message archOS market kick-off(s), pre-deployment requirements gathering, and identification of market activation needs
• Stand up key archOS leadership forms where critical segment and market stakeholders can learn more about the archOS program
• In coordination with McDonald’s Customer Experience and Technology, plan and execute critical archOS messaging into existing communication channels (ex: townhalls, tech newsletter, etc.)
• Gather lessons learned from previous market activations and deployments and update plans as applicable

• 5+ years of experience in change management
• Bachelor’s degree in business management, human resources or related field required
• Master’s degree in business management, human resources or related field preferred
• Intermediate to advanced level change management skills
• Experience with Word, PowerPoint and collaborative technologies
• Experience designing and executing project plans, managing junior resources, contributing to change methodology design, creating deliverables that require cross-function collaboration and socialization
• Ability to provide strategic guidance to Business leaders for low to medium complexity Change programs

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.