Manager, Change Management

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Proper Change Management is a critical success factor in growth at McDonald's. We support Change at McDonald's through our Change Center of Excellence (COE). The Change COE partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business. As a member of the Change COE, you will be a part of a team building change capability across the Enterprise. You'll succeed by being a seeker of innovation, a self-starter, and a collaborative strategic partner for our customers. We'll ensure you have the tools to take advantage of the growth opportunities we're excited to provide.

McDonald's Change COE is seeking a Manager of Change Management to drive the development and deployment of change interventions using our framework and methodology.

The immediate need is for support on transformational, digital programs within our Global Technology and Restaurant Experience function. Future assignments may span other McDonald's functional areas.

This role will report to the Senior Manager, Change Management.

Responsibilities:

Lead or participate in change management projects:

• Leverage our Change Management methodology, process, and tools to create a strategy to support adoption of the changes required by a project or initiative
• Enable the design, development, delivery, and management of key communications
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Provide input, document requirements, and support the design of training programs
• Identify, analyze, and prepare risk mitigation tactics
• Evaluate and ensure user readiness
• Define and measure success metrics and monitor change progress
• Analyze data-driven insights to adapt and accelerate change

Drive Adoption with One McDonald's Way of Doing Change:

• Maintain an understanding of Change and broader McDonald's strategy and priorities
• Work closely with program stakeholders and other practitioners to ensure an understanding of the Change Framework
• Advise and coach functional leaders on Change Management
• Support the growth of Change knowledge across the Enterprise
• Gain an understanding of Change Framework and support training of partners, practitioners, and business leaders

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 – $143,900 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor's degree in organizational change management, business management, human resources, or related field
• Five years minimum experience in change management is required
• Intermediate level change management skills
• Experience with and knowledge of change management principles, methodologies, and tools
• Proficient with MS PowerPoint, Word, and collaborative technologies
• Effective communication skills, both written and verbal
• Experience designing and executing detailed change plans
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Experience with large-scale organizational change efforts

Preferred Qualifications:

• Master's degree in business management, human resources, or related field preferred
• Experience leading or supporting change on large, complex digital or regulatory initiatives in a product operating model
• Data-driven mindset and strong process design skills
• Experience working with globally distributed teams
• Creating deliverables that require cross-function collaboration and socialization
• Ability to provide strategic guidance to business leaders for low – and medium-complexity change programs
• Experience with creative applications to develop visually compelling stories

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.