Manager-Scrum Master

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

The Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.  

The Agile Scrum Master role reports to the Director, Agile / Ways of Working COE, PMO.  

As a Scrum Master at McDonald’s, you will be responsible for the daily operations of an agile squad, facilitating the work of the squad and scrum ceremonies, and ensuring the team is fully functional and productive. You will help the squad self-organize, focus on outcomes, and get work to a finished state. The Scrum Master is an Agile expert and helps the team and the organization at large understand what Scrum/Agile is and creates an environment that fosters high performing teams. 

Accountabilities & Responsibilities  

• Ensure Scrum ceremonies (e.g., stand ups, sprint planning, sprint retrospectives, etc.) are executed properly, driving team to develop and deploy faster. 
• Champion Agile CoE standards and processes within the team, being a front-line change agent. 
• Support Agile Coach in educating the team, executing Agile best practices, promoting self-organization, and driving toward high-functioning teams. 
• Eliminates blockers and external interferences to development progress. 
• Helps Product Manager maintain the product backlog and holds team accountable to defining stories at the right level. 
• Supports Product Manager in defining Definition of Done (DoD) for the product.  
• Reports to the Product Manager and owns reporting and communication of scrum progress. 
• Participates in scrum of scrums with other teams as needed. 
• Addresses issues with their process and holds the squad to quality. 
• Captures key squad metrics and supports team improvement. 
• Maintains and cleans up JIRA in alignment with best practices. 

Basic Qualifications 

• 5+ years’ experience in mentoring and guiding Agile teams. 
• Deep understanding of the Scrum framework, with a demonstrated history of mentoring high performing teams. 
• Deep understanding Agile software delivery, the path to production and other operational aspects. 
• Experience with Agile toolsets (e.g., Jira, Confluence, etc.) 
• Exceptional communications and stakeholder management skills and strong Emotional Intelligence to read verbal and nonverbal cues in others so you can communicate effectively and cultivate healthy working relationships. 
• Posses one or more Scrum certifications (CSM, PSM) 
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family. 

Preferred Qualifications 

• Significant work experience playing an active role in Agile transformations. 
• Demonstrated experience of coaching organization on Agile best practices 
• Proficiency in change management techniques to facilitate cultural and organizational shifts.  
• Previous experience in leading or contributing to an Agile Center of Excellence. 
• Knowledge across several Agile frameworks including, Lean, Agile-Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programing (XP). 
• Experience working in a Quick Service Restaurant (QSR) industry. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.