Senior Manager - Governance, Risk & Compliance

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

McDonald’s is seeking a Senior Manager of Governance, Risk and Compliance to support our growing Governance, Risk and Compliance team as we protect McDonald’s. You will closely collaborate with cybersecurity guides, Global Technology teams, , and business leaders to assess technology risk across McDonald’s, drive the development, deployment, and maintenance of our global policies and standards, and help build a more secure culture through security awareness.

We are quickly advancing and are adding to our best-in-class team, and joining McDonald's means thinking big every day and preparing for a career that will affect the world. We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together. Over the last several years, we have launched home delivery, radically improved the digital experiences of our restaurants, introduced mobile pay, and have so much more to come. These critical initiatives need strong leadership to ensure compliance with policies, standards, regulatory requirements, and industry norms.

McDonald’s is investing heavily in technology to drive our growth. We’re looking at how to use technology to improve the customer experience while protecting our iconic brand. We’re also exploring technologies that can help us reduce or eliminate repetitive tasks and make employees’ jobs more exciting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the Information Risk Management team, helping to make a safer and Better McDonald's!

Global Cyber Security (GCS) is the team that is ultimately responsible for the securing of McDonald’s information assets at a global level and stewards of the McDonald’s IT Policies and Standards. This role will partner to lead, develop, and complete our governance, risk, and compliance function and critical services, ensuring our leadership makes informed risk-based decisions.

The Senior Manager of GRC will lead a team of global professionals and will work with partners globally to oversee the day-to-day tactical functioning of the processes and people dedicated to the organization. It is important to set clear expectations, define measures of success, and provide direction for the team members supporting these daily activities. The Senior Manager will work closely with the Director of GRC, Global Technology teams and business leaders to assess technology risk across McDonald’s and help build a more secure culture.

Responsibilities:

• Help develop a strong reporting function to provide visibility and clarity to our collaborators and leaders.
• Assist in tracking team goals, deliverables, and the strategic direction.
• Assist in building ways to measure risks (KRIs, performance indicators, etc.)
• Ensure accuracy and completeness of our global IT policies and standards
• Support in our continual effort to improve internal processes and the way in which we work.
• Define and operate a GRC strategy to lead the visibility, value, security, integrity, and availability of electronic data and information throughout McDonald’s.
• Collaborate with internal and external product and development teams to integrate security tools, standards, and processes into the product life cycle.
• Work with multi-functional teams to identify and implement value and risk-reducing opportunities.
• Facilitate collaborator discussions related to risk, control, and security policies and standards
• Translate technical risks to senior leadership to help them better understand how they will affect their business objectives.
• Analyze the most complex risk issues, resolve their cause, and impact on the business, and identify the corrective action needed to eliminate and prevent the events in the future.
• Develop and be responsible for the implementation of a strategic program applying industry-leading practices and methodologies to support the achievement of short, medium, and long-term goals.
• Collaborate with other GCS leaders to improve our programs and add new value.
• Identifies developmental needs of team members and provides suggestions to address those needs. Acts as a mentor to junior staff and provides on-the-job training. Schedules work, assigns responsibility, and delegates authority for assigned projects.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 – $190,310 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s degree or equivalent work experience within Technology Risk Management, Computer Science, Information Technology, Cybersecurity, Engineering, or other related fields. Certifications are a plus (e.g. CISA, CISSP, CRISC, CISM, PMP)
• 10 plus years of relevant work experience.
• Preference will be given to an MBA from an accredited university.
• Leadership experience with proven track record of success and growth.
• Excellent written & verbal communication.
• Ability to translate messaging and build the “story” between technical teams and business partners.
• Eagerness to join the ranks of an impactful team.
• Understanding of key compliance, risk, and control frameworks such as NIST, PCI, ISO, COBIT, etc.
• Understanding of a central GRC function.

Desired skills:

• Familiarity with complex multinational companies and distributed business models.
• Strong ability to develop strategic direction and long-term objectives without supervision.
• Eagerness to build and maintain relationships across the organization.
• Experience with information/technology risk management, third party risk management, global governance/compliance, control implementation and oversight.
• Proficient in technical writing and demonstrating various creative mechanisms to communicate to diverse audiences.
• Strong ability to assess urgency and prioritization and make good decisions based upon situation circumstances.
• Demonstrable ability to quickly identify project objectives and define optimal project approach to align security controls with overall program success.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.