Guest Experience Manager

DescriptionThe Guest Experience Leader at McDonald’s plays a crucial role in ensuring customers have an enjoyable experience. This position involves leading guest interactions, addressing concerns, collaborating with team members, and promoting McDonald’s services such as the App and Mobile Order & Pay features.Company Culture and EnvironmentAt McDonald’s, we prioritize a welcoming and friendly atmosphere where teamwork is key. The company values diversity, encourages a humble and hospitable demeanor among employees, and fosters a culture of service and support for both customers and team members.Career Growth and Development OpportunitiesMcDonald’s provides various training and advancement opportunities, allowing employees to learn, grow, and develop their careers within the company.Detailed Benefits and Perks• Competitive pay starting at $17.00 per hour plus cash incentives• Employee discounts and free meals• Paid sick leave and/or paid time off• Tuition reimbursement and/or educational assistance• Training and advancement opportunities• Weekly direct deposit• 401k plan*• Medical, dental, and vision benefits*• Available to full-time employees in select locationsCompensation and BenefitsMcDonald’s offers a competitive salary starting at $17.00 per hour, along with various benefits including health insurance, paid time off, and retirement savings plans for eligible employees.Why you should apply for this position todayThis role provides an excellent opportunity to make a positive impact on guest experiences at McDonald’s while being part of a dynamic team. Joining us means stepping into a role where your contributions are recognized and valued.Skills• A humble and hospitable demeanor• Passion for helping and serving others• Desire to learn and grow• Effective communication skills and ability to anticipate customer needsResponsibilities• Lead the guest experience by checking in with customers and ensuring their enjoyment• Address and resolve guest concerns to their satisfaction• Collaborate with team members to maintain a welcoming and clean environment• Provide insight into promotions and McDonald’s servicesQualifications• Excellent communication skills• Strong commitment to customer service and teamwork• Previous experience in a customer-facing role preferredEducation Requirements• No specific education requirements; however, a background in hospitality or customer service is advantageous.Education Requirements Credential Category• No formal credential category required.Experience Requirements• Experience in a service or customer-facing role is preferred but not mandatory.Why work in Kaneohe, HIKaneohe offers a stunning backdrop of natural beauty with a rich culture and friendly community. Living and working in this area provides a unique opportunity to enjoy outdoor activities while being part of a supportive work environment.