Customer Success Specialist (Remote)

Impact the Moment

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

How can you make an impact?

McGraw Hill is looking for a Customer Success Specialist to provide professional learning services and overarching supports to clients who purchase Professional Services specifically around our Achieve3000 web-based literacy solutions and ALEKS web-based math solutions. Candidates should reside in the Charleston, South Carolina area. 

This position is remote and candidates must be authorized to work in the United States.

What you will be doing

• Consult with District on executing a detailed implementation plan - Facilitate the creation of custom integration plans and curriculum alignment.
• Coordinate district-wide initiatives, build internal district capacity, and scale for rapid student growth.
• Develop a relationship with and serve as the primary liaison between McGraw Hill and the partner district.
• Communicate regularly with school and district leadership; Listen to customers, identify barriers to implementation, provide suggestions to resolve challenges and respond promptly to all stake holders’ needs.
• Collaborate with school and district leaders to develop implementation timelines and on-going action plans.
• Plan and deliver professional learning services, manage deliverables and all aspects of ongoing customer support.
• Provide high quality onsite and online professional learning workshops, classroom modeling and/or individual action-based consulting sessions for teachers, parents, school administrators and district personnel.
• Monitor usage and progress by analyzing various program data and provide action plans as needed. 

We’re looking for someone with

• BA or Master’s degree in education or related field
• A minimum of 3 years of teaching experience
• At least 3 years of experience delivering professional learning sessions and knowledge of adult learning 
• Strong presentation and facilitation skills and previous experience training with technology products
• Ability to travel to assigned schools in the region/nationally and to be able to plan, book and handle a busy travel schedule during peak times 

The pay range for this position is between $75,000-$90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual incentive plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered.  Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.