Quality Pod Manager (Software QA)

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next experienced and strategic Quality Pod Manager to join our QA team. Reporting to the Manager, Engineering, you’ll be leading the development and execution of QA test cases and strategies for a specific product area. 

  A day in the life as a Quality Pod Manager: 

• Oversee the execution of QA processes and strategy for a specific product area under the direction of the Manager, Engineering, ensuring proper and consistent execution. 
• Work closely with Product org to plan and design test cases and strategies.
• Identify opportunities for test automation; write and execute test automations and implement tools/frameworks. 
• Build and develop a high-performing QA team through interviewing, training, and mentorship; keep team members up to speed on new processes and best practices. 
• Collaborate with Product org and other stakeholders to refine domain knowledge and stay aware of new and evolving product features and requirements. 
• Support escalated issues for both internal and external customers. 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have strong technical knowledge of software quality assurance. 
• I gained my knowledge through a BSc in a technical field, plus a minimum of 5 years of experience in a QA/QE role at a technology/SaaS company. 
• I possess foundational knowledge of a variety of testing types, such as smoke, sanity, regression, load, performance, etc. 
• I have experience building out test automation. 
• I have at least two years of experience owning the strategic oversight of QA standards and processes, particularly when it comes to planning and designing test cases. 
• I have experience as a senior member of a growing team, and am comfortable acting as a leader and mentor to junior QA team members.
• I possess strong written and verbal communication skills. 
• I am a strategic and analytical thinker with a continuous improvement mindset. 
• I’m extra passionate about working collaboratively to deliver high-quality code to customers. 
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate. 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills. 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 
• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role may require you to work in our office located in Cambridge, ON, up to two days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.