Quality Assurance Restaurant Auditor - Atlanta, GA

As a Quality Assurance Restaurant Auditor at Raising Cane’s, your primary responsibilities revolve around conducting comprehensive evaluations of our restaurants to ensure they maintain our high standards of food safety, cleanliness, and customer satisfaction. You will be measuring performance against established standards, conducting multiple assessments across our locations, and effectively communicating the results to various teams. This role is vital in supporting our mission to provide the best chicken finger meals while ensuring compliance with safety and sanitation standards.

To be considered for the Quality Assurance Restaurant Auditor position at Raising Cane’s, you should have a minimum of five years of restaurant leadership or quality assurance experience, ideally in fast food or casual dining. Additionally, experience as an Assistant Restaurant Leader at Raising Cane’s would be beneficial. A college degree is recommended, and certifications related to food safety or quality management, such as HACCP or SQF, are also advantageous. Strong analytical skills and excellent communication abilities are essential for success in this role.

The Quality Assurance Restaurant Auditor plays a pivotal role in upholding and enhancing Raising Cane’s culture by ensuring that our restaurants meet the highest standards of quality and safety. By conducting thorough evaluations and delivering constructive feedback, you’ll provide our teams with the tools they need to deliver exceptional customer experiences. This position is crucial in fostering a sense of pride within our crew and ensuring our commitment to our ONE LOVE® philosophy is reflected in every meal we serve.

The work environment for a Quality Assurance Restaurant Auditor at Raising Cane’s is dynamic and fast-paced, often involving time spent in kitchen settings that require physical activity such as walking, standing, lifting, and bending. You'll interact with staff and customers alike, providing you with a firsthand understanding of the restaurant operation. This role requires you to navigate different temperatures and sometimes engage with food products and allergens, which adds variety and excitement to the day-to-day tasks.

Success as a Quality Assurance Restaurant Auditor at Raising Cane’s hinges on strong analytical, organization, and communication skills. Being detail-oriented and able to manage multiple tasks concurrently is vital, as you’ll juggle various assessments across locations. Familiarity with technology, including Microsoft Office, is important for documenting evaluations and communicating results effectively. A self-driven and flexible mindset will help you thrive in our rapidly growing environment while addressing challenges as they arise.

In discussing your experience in restaurant quality assurance, focus on specific roles and responsibilities you've held in the past. Highlight any direct experience you have conducting assessments or audits in restaurant settings. Mention specific standards you were responsible for maintaining and any notable improvements that resulted from your efforts, which illustrates your impact on operational excellence.

When answering this question, emphasize your organizational skills and ability to assess what is most critical first. You could mention methods you use to evaluate performance across different areas, considering both customer feedback and safety standards. Providing an example of a time when you successfully managed a busy evaluation schedule will showcase your ability to multitask efficiently.

In your response, discuss the importance of tailored communication. Describe how you adapt your style to suit various audiences, from kitchen staff to upper management. You might mention creating detailed reports with actionable insights, holding feedback sessions with teams, or utilizing visual aids to enhance understanding, ensuring all parties are aligned on performance expectations.

Talk about your approach to conflict resolution. Emphasize that it’s essential to address safety issues calmly and professionally, focusing on the facts. Highlight the significance of fostering a collaborative atmosphere where feedback is constructive. You could share an experience where you identified a safety concern and worked together with staff to implement the necessary improvements.

Share your knowledge of critical food safety standards such as HACCP guidelines, temperature control, cleanliness, and how they directly relate to the overall customer experience. Focus on relevant certifications you may hold and how these standards drive operational efficiency in restaurants, ensuring compliance and protecting both customers and staff.

Choose a specific audit to discuss and outline the goals you aimed to achieve, the methods you used for evaluation, and the outcomes of that audit. Highlight any areas where operations improved post-audit, reinforcing your expertise in quality assurance and your role in enhancing restaurant performance.

In answering this question, mention any professional organizations, workshops, or online resources you utilize to keep abreast of industry best practices. You could also discuss how you leverage peer networks or attend seminars to ensure you're informed about evolving food safety regulations and practices.

Discuss the critical connection between quality assurance and customer satisfaction. Explain how audits help ensure that restaurants deliver consistent, high-quality experiences, which ultimately leads to customer loyalty and positive reviews. Your response should emphasize your commitment to enhancing the customer experience through diligent quality assurance practices.

Express your openness to travel, as this is a fundamental requirement for the Quality Assurance Restaurant Auditor role at Raising Cane’s. You might also share any previous travel experiences related to work and how you manage logistics effectively to ensure timely assessments across locations.

In answering this question, reflect on your admiration for Raising Cane’s commitment to quality and community. Share how your values align with the company’s mission and how you envision contributing to its growth and success through the quality assurance role, making it clear that you are genuinely interested in the company and its culture.