Job details

Center Manager

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 160 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work.(sm)

Having energized and friendly Center Managers is essential for creating success in our centers. In this role, you will be responsible for managing all aspects of center operations in order to provide quality medical care and services to patients. As a leader, you’ll provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.

Center Managers work standard business hours (Monday through Friday: 8 am-5 pm) and also need to be available to support staff beyond those standard working hours.

This role is center-based and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

Primary Responsibilities:

Drives excellence in business, clinical, and financial operations of the center through managing workflows, budgets, scheduling, and other items as needed
Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare.
Maintains the culture of excellence by recruiting, developing, and retaining talent
Champions the MedExpress brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public
Identifies innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs
Monitors and optimizes systems that meet staff communication needs while supporting consistency throughout the MedExpress platform
Optimizes partnerships with area and regional leader to achieve overall corporate goals and objectives
Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the Center and staff

Required Qualifications:

1+ years of experience supervising, coaching, and developing staff
Demonstrated success using the principles and processes of customer service including identifying customer needs, meeting quality standards for service, and evaluating & improving customer service results
Knowledge and understanding of P&L reports to develop action plans to maximize profitability while meeting customer needs

Preferred Qualifications:

Bachelor’s Degree in Business Management
3+ years of experience managing a customer-facing retail or healthcare facility
Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations
Clinical license

By MedExpress

Established in 2001 and headquartered in Morgantown, West Virginia. MedExpress operates 40 full-service, walk-in urgent care facilities in Colorado, Florida, Pennsylvania, and West Virginia.

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FUNDING

Private

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Health Care

TEAM SIZE