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Business Analyst, Transformation

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The Business Analyst, Transformation, drives transformation initiatives from go to market and customer engagement through planning and execution. The business analyst will ensure the foundational elements to track and execute against our transformation initiatives are established and utilized across our teams. The business analyst will develop strong internal and customer relationships, partnering across the breadth of those relationships to deliver on our stated objectives.

Candidate must be located in close proximity to our New York office and be willing to come into the office at least once per week.

Responsibilities Include:

Lead transformation and omnichannel initiatives with responsibility for planning, execution and end deliverables.
Establish and oversee omnichannel tracking and project management tools, ensuring they are used and continuing to evolve them.
Participation in omnichannel transformation spanning all markets – inclusive of discovery, delivery and customer adoption. Will have responsibility for specific tasks and deliverables with participation spanning our customer base.
Participate in migration and adoption efforts through the following: Assist in the build out of our go to market to drive customer alignment and buy in include content and talk track, Manage and/or oversee the successful completion of pilots leading to customer activation, Provide guidance in change management and advise internal teams and customers on defining best practices for better product adoption, Develop and evaluate performance metrics and facilitate adjustments to gauge adoption
Liaise with cross-departmental teams to identify and manage necessary development to deliver market and customer ready product. This includes: Working with CS and Product to synthesize and prioritize customer feedback and development requests, Coordinating with release management, GTM + collateral
Execute both internal and external communication plans
Maintain a regular cadence of internal and external meetings to consult with customer owners, product owners, supervisors, directors and gatekeepers
Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions

What You Offer:

Ability to collaborate across various teams and hierarchies.
Proficiency with PPT and Excel.
Basic understanding of general reporting concepts such as SQL querying.
High knowledge level with Atlassian products, specifically Jira and Product Discovery is a plus!

What We Offer:

Competitive total compensation, including 401(K) employer match and financial wellness seminars
Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day
Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
Get rewarded for demonstrating Mediaocean values
Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices
All of these benefits/perks are effective on the date of hire

$85,000 - $105,000 a year

Average salary estimate

$95000 / YEARLY (est.)

min

max

$85000K

$105000K

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What You Should Know About Business Analyst, Transformation, Mediaocean

As a Business Analyst, Transformation at Mediaocean in the vibrant New York City, you'll be at the forefront of driving transformative initiatives and customer engagement. Your role will be pivotal in planning and executing strategies that enhance our market presence and foster better customer relations. You will take the lead on omnichannel initiatives, ensuring that project management tools are not only established but are continually evolving to meet our needs. Building strong relationships will be key, as you partner with various teams to deliver on objectives effectively. You will oversee the migration and adoption processes, assisting in crafting compelling go-to-market strategies that engage customers and drive alignment. With your basic understanding of SQL and proficiency in tools like Jira and PowerPoint, you'll analyze performance metrics and suggest improvements to optimize adoption rates. Most importantly, your ability to collaborate across various teams and hierarchies will help you ensure the smooth execution of both internal and external communications. Moreover, Mediaocean offers a supportive environment with comprehensive benefits including flexible PTO, professional development opportunities, and a great health package, ensuring that you have everything you need to thrive both personally and professionally. Bring your experience and passion for transformation to Mediaocean and help us create exceptional customer experiences!

Frequently Asked Questions (FAQs) for Business Analyst, Transformation Role at Mediaocean

What are the responsibilities of a Business Analyst, Transformation at Mediaocean?

At Mediaocean, a Business Analyst, Transformation plays a crucial role in driving omnichannel initiatives and ensuring project management tools are effectively utilized. You will lead transformation projects, manage successful completion of pilots, and develop performance metrics to gauge customer adoption. Additionally, you'll be tasked with synthesizing customer feedback, coordinating cross-departmental efforts, and overseeing internal and external communication plans.