Medical Concierge

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Medical Concierge

Are you passionate about helping others?

Are you empathetic to those in need?

Do you want to join an outstanding team with a diverse work environment?

Do you want to help save lives?

Position Summary:

The Hopkins USA Medical Concierge is responsible for the professional, efficient, and timely delivery of service to patients and clients requesting assistance through the Johns Hopkins USA office. This includes but is not limited to coordinating care for patients referred by the President’s Office, the Fund for Johns Hopkins Medicine, and the Board of Trustees in addition to targeted business groups.

This includes:

• Curating and scheduling multiple appointments for out of state patients during the time they are in the Baltimore/DC area
• Linking hospital and care-management services
• Creating connections with patients while working with an exceptional, multi-disciplinary team
• Assisting the patient or representative in the collection of demographic information, pertinent medical records, and copy of insurance cards
• Coordinating one to multiple appointments in a concise time frame, beginning with the most critical appointment
• Providing follow-up phone call or email with a patient to review the schedule
• Sending patient their itinerary, map, directions, and department questionnaire or preliminary instructions for appointment
• Provides recommendations for accommodations in the area

Required Education:

Bachelor of Arts or Bachelor of Sciences required. Equivalent work experience may be taken into consideration.

Knowledge, Skills, and Abilities:

The ideal candidate should possess:

• Advanced interpersonal skills, including the ability to cope with a demanding clientele and the ability to defuse situations of high emotion or conflict
• Advanced organizational skills, including the ability to prioritize multiple activities and follow them to completion
• The ability to multitask, while proving exceptional customer service

Work Experience:

Requires a minimum of three years of related experience in a healthcare or similar customer/administrative service environment. Call center experience is preferred.

Technical Expertise:

• Comfortability with learning and understanding new technologies
• You will be trained on state-of-the-art healthcare information systems like Epic
• Knowledge of the Microsoft suite of applications

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.