Medical Front Office Coordinator - McLean

ABOUT US:

HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.

We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure that current patients’ needs are met in a timely manner.
• Manage invoicing and accounts receivables based on patient purchases and insurances claims.
• Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).
• Conduct effective telephone follow up to reschedule “no shows” and cancellations according to procedures.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
• Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.
• Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Coordinator.
• Identify community events and organizations to promote WS Audiology and identify sales opportunities.
• Act as a liaison with physicians’ offices to maximize referrals.

RESPONSIBILITIES:

• Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information.
• Assemble, maintain and process patient charts according to policies and procedures.
• Maintain well organized appointment schedule to optimize patient care and revenue opportunities.
• A keen ability to maintain and develop physical and electronic filing systems.
• Understand that various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.
• Maintain and process insurance documentation.
• Follow established procedures for:
• Cash management, receivables and payables
• Patient transactions
• Clinic supplies
• Clinic maintenance
• Mail handling
• Hearing aid clean & checks
• Compile reports as required.
• Effectively use the Center Management System or The Clinician System to enter patient information, transactions, and lead tracking.
• Maintain an organized and clean working environment.

REQUIREMENTS:

• High School Diploma or equivalent.
• Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks is required.
• Past experience working with senior population is an asset.

HearUSA provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• McLean, VA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person