Medical Receptionist/Front Desk

Role and Responsibilities:

Responsible for the coordination of the front reception area in regards to the professional services while ensuring the highest level of patient satisfaction and care.

• Perform all necessary receptionist duties including the answering, screening and the routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages.
• Greet and register each patient as they arrive. Request insurance card on all patients
• Verify patient demographics and insurance information.
• Schedule patient appointments and obtain any necessary documentation that may be required for such appointment.
• Enters patient data into the electronic health records as well as documenting the payment into the patient?s electronic medical record at the time of service.
• Schedule ancillary services and other procedures as needed
• Obtain referrals/authorizations that may be required for scheduled appointments.
• Scanning must be done daily
• Maintain patient charts and filing into EMR system
• Prepare patient charts, physician schedules, and confirm appointments one day prior to scheduled appointment.
• Able to utilize all software available to assist in professional services including SPM, Cerner and Microsoft Word.
• Confirm appointments
• Ensure patient results and correspondences are reviewed by the physician(s) and appropriate follow up is performed according to the physician (s) direction
• Secure copay for each patient
• Answer all messages in the phone prior to leaving for the day
• Ensure HIPAA guidelines are followed