Job details

Help Desk Manager

Leading provider of behavioral health care services in Middletown, CT is seeking a Help Desk Manager to lead the technical support team in delivering exceptional customer service and resolving technical issues effectively.

Skills

Technical expertise in IT support
Strong communication and collaboration skills
Leadership and team management abilities
Vendor management and risk assessment skills

Responsibilities

Build, lead, and manage a team of IT support technicians
Oversee technical support to remote staff members
Manage workstations and remote workforce equipment
Implement Help Desk Ticketing System
Provide user training and education
Manage vendor relationships and ensure compliance
Document IT systems and generate performance reports

Education

Bachelor’s degree or advanced degree in Computer Science

Benefits

To read the complete job description, please click on the ‘Apply’ button

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By MediTelecare

At MediTelecare, you will help provide excellent mental healthcare to those who need it most and become a lifeline to the underserved. Grow your skills and advance your career with the support of an amazing team. Enjoy the ability to reset between...

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FUNDING

Private

DEPARTMENTS

Information Technology

SENIORITY LEVEL REQUIREMENT

Senior

TEAM SIZE

No info

LOCATION