Help Desk Manager

Skills

• Technical expertise in IT support
• Strong communication and collaboration skills
• Leadership and team management abilities
• Vendor management and risk assessment skills

Responsibilities

• Build, lead, and manage a team of IT support technicians
• Oversee technical support to remote staff members
• Manage workstations and remote workforce equipment
• Implement Help Desk Ticketing System
• Provide user training and education
• Manage vendor relationships and ensure compliance
• Document IT systems and generate performance reports

Education

• Bachelor’s degree or advanced degree in Computer Science

Benefits